Experience

Consumer Direct Care Network

• United States
• Home Health Care Services
• 700 & Above Employee

• Service Coordinator Supervisor

  • Nov 2021 - Present

  * Supervise approximately 20 employees in a call center environment * Help providers and clients with issues or questions * Use Teams, Outlook, U2, CRM, CXOne platforms within company * Create schedules, approve time, and handle escalations * Supervise approximately 20 employees in a call center environment * Help providers and clients with issues or questions * Use Teams, Outlook, U2, CRM, CXOne platforms within company * Create schedules, approve time, and handle escalations



Dorian Studio

• Spokane, Washington Area

• Customer Support Supervisor/Printer

  • Aug 2014 - Oct 2019

  * Managed approximately 80-100 incoming calls and emails per day from customers * Scheduled staff to maximize production in the call center * Supervised day-to-day customer service operations to provide staff with guidance and drive productivity. * Oversaw weekly production meetings and team building exercises * Managed approximately 80-100 incoming calls and emails per day from customers * Scheduled staff to maximize production in the call center * Supervised day-to-day customer service operations to provide staff with guidance and drive productivity. * Oversaw weekly production meetings and team building exercises



SL Start : Enriching Peoples Lives

• United States
• Civic and Social Organizations
• 200 - 300 Employee

• Home Support Specialist

  • Aug 2011 - Oct 2013

  * Responsible for making sure paperwork, medical appointments and follow-ups, end of the month logs, and more were completed in the home on a timely basis. * Supervised up to 12 staff and made sure the home met all of the company and state guidelines * Oversaw scheduling for the staff in the home to make sure all shifts were covered. * Responsible for making sure paperwork, medical appointments and follow-ups, end of the month logs, and more were completed in the home on a timely basis. * Supervised up to 12 staff and made sure the home met all of the company and state guidelines * Oversaw scheduling for the staff in the home to make sure all shifts were covered.



eTranscription Solutions

• Decatur, Alabama, United States

• Transcriptionist

  • Jul 2005 - Jan 2009

  * Work from home position transcribing mostly corporate conference calls, as well as medical and group focus files * Maintained accuracy rate of at least 99% * Met strict deadlines to ensure on-time delivery to the client * Work from home position transcribing mostly corporate conference calls, as well as medical and group focus files * Maintained accuracy rate of at least 99% * Met strict deadlines to ensure on-time delivery to the client



Discoverourtown.com

• Vicksburg, Mississippi, United States

• Editor and Writer

  • Sep 2001 - Apr 2006

  * Work from home data entry position for a travel website * Researched information and wrote descriptive pieces for locations across the United States * Edited other writers’ information to ensure accuracy * Work from home data entry position for a travel website * Researched information and wrote descriptive pieces for locations across the United States * Edited other writers’ information to ensure accuracy