Shannon Magaña

Residential Client Manager at Omni Pools & Scapes
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Contact Information
us****@****om
(386) 825-5501
Location
Columbus, Ohio Metropolitan Area

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Experience

    • United States
    • Construction
    • 1 - 100 Employee
    • Residential Client Manager
      • Aug 2020 - Present

    • Residential Client Manager
      • Aug 2020 - Present

      Manage all client relations for custom outdoor hardscape and pool projects, mangaging pipeline of construction projects, including permitting, building and improving the client experience, and ensuring projects move forward on projected timelines.

    • United States
    • Environmental Services
    • 700 & Above Employee
    • Account Manager Republic Services
      • Dec 2017 - Aug 2020

    • Customer Support / ISR
      • Jun 2012 - Dec 2017

      Respond in a timely and accurate manner to routine customer service calls, for residential, industrial and commercial customers Effectively respond to routine issues regarding general commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues. Developed and implemented training programs for local business units Trained as back up for Construction & Demolition Sales Representative Assisted Major Account Executives Provided administrative support for sales team Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Fraud Specialist
      • May 2008 - Dec 2011

Education

  • Columbus State Community College
    Associate's degree
    2014 - 2016

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