Experience

SprintHive - Intelligent Customer Onboarding

• South Africa
• Software Development
• 1 - 100 Employee

• Partnerships Manager

  • Jun 2023 - Present



Principa

• Data Infrastructure and Analytics
• 1 - 100 Employee

• Delivery Specialist

  • Aug 2022 - Sep 2023



Network International

• United Arab Emirates
• Financial Services
• 700 & Above Employee

• Client Services Manager

  • Jun 2012 - Jul 2022

  Responsible for driving and delivering strategic enterprise initiatives for clients. Facilitate the necessary communications on status back to To both client and team together with potential required dependencies. All projects must be implemented on time and within costing budget. Understand overall impacts to clients by having a view of all planned strategic projects & functional initiatives. Translate this knowledge into efficiencies, raising risks or opportunities to best deliver & prioritise the work deliverables with the client. Agreed deliverables are then fed back to the Centre of Excellence (Development) team to contract for resources to deliver on prioritised items. If any of the priorities change, this must be communicated back to all stakeholders. Support day to day incident management & lead resolution of high priority issues from time of reporting through to resolution. Ensure that internal & client change management policies are strictly adhered to. Conform to defined SLA agreements between EMP and clients, as well as other interfacing vendors. Accountable for managing the relationship of two of EMP clients. Communication & interaction from junior client resources through to executive team. Build client relations by actively following up on discussions held with clients by noting actions, responding with minutes and following up on progress of the listed actions. Identify customer needs and gaps where EMP would be able to assist with offering more services, thus improving targets on revenue. Finalising project cost estimates for clients, tracking of client costs and updates back to the client on a monthly basis. Monthly exec feedback meetings with CIO and EMP CEO to discuss level of service & issues of concern, including strategic thought leadership. Investigating feasibility of new services which would assist clients in optimising operations and turnover. This in turn would better and prolong the relationship we have with our clients. Show less



Accenture SA

• Johannesburg Area, South Africa

• Manager

  • Jan 2000 - Jun 2009

  Managed the development team for the Vision project at the Edcon client site. Vision and Triad being the credit management application systems that covered: Credit decision management of new accounts; Customer services; Credit account management; Account collections; Letters management; and Edcon personal financial services. Responsible for delivering system changes to allow the Edcon business to offer new products to their clients/customers. Adhered to defined SLA agreements between Accenture & Edcon, as well as other interfacing companies. System enhancements to allow Edcon to manage third party client’s credit on behalf of third parties. Supervised the local and offshore development teams, up to 50 resources. Facilitated meetings with the client executive steering committee on project feedback, prioritization and strategy. Obtain client buy-in on initiatives and business proposals. Networking with internal client stakeholders and resources, ensuring correct resources are involved in every initiative, ensuring relevant parties are engaged at the correct. Relationship management between the Edcon Client and technology resources by creating an interactive environment for all stakeholders. Interviewed and employed staff for the team on an ongoing basis. Interacting with other interfacing systems within the Edcon environment: POS; BI & data warehousing; call centre interaction for problem resolution; supply chain; E-Commerce; & systems training team. Improvement responsible for identifying and implementing the following: An effective team structure; change control procedures; continuous improvement planning; governance by ensuring the team delivered quality work by adhering to the QPI (quality process initiatives) governance; ensure cross-skilling of resources; implement standards of deliverables and project management; and implement and execute career evaluation processes for resource reviews and performance management. Show less