Experience

Canadian Telecommunications Association

• Canada
• Telecommunications
• 1 - 100 Employee

• Industry Research Assistant

  • Apr 2022 - Present



Maplesoft Group, an SEB Company

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Contract Technical Writer

  • Nov 2021 - Mar 2022

  -Supported Correctional Services Canada (CSC) in their deployment of Microsoft Azure's Cloud Platform and Microsoft 365 by writing technical documentation (including user guides and other instructions) for CSC employees and the Cloud Operations team. -Organized the development of technical documents with team members by collaborating and advising them on best practices for good documentation. -Edited and provided feedback on documentation developed by fellow team members with a high attention to detail. -Adhered to CSC's internet security guidelines and ensured documentation was in compliance with security standards. -Collaborated with senior team members on technical documentation to ensure technical information was presented with accuracy and clarity. Show less



Groupe Dynamite

• Canada
• Retail
• 700 & Above Employee

• Sales Associate

  • Jul 2020 - Nov 2021

  • Greet and inform customers of new items and daily sales as they entered the store. • Complete sales by working closely with customers to answer questions, assist with needs, or assist with fittings. • Ensure store is organized according to company requirements at all times. • Calculate sales reports to update co-workers on hourly performance. • Train new employees in sales techniques for different areas of the store. • Greet and inform customers of new items and daily sales as they entered the store. • Complete sales by working closely with customers to answer questions, assist with needs, or assist with fittings. • Ensure store is organized according to company requirements at all times. • Calculate sales reports to update co-workers on hourly performance. • Train new employees in sales techniques for different areas of the store.



Global Affairs Canada | Affaires mondiales Canada

• Canada
• Government Administration
• 700 & Above Employee

• Technical Writer

  • Sep 2020 - Aug 2021

  • Developed an information management plan to organize technical and administrative documents for staff at missions abroad. • Created a communications plan to alert staff at Canada’s mission abroad of a new corporate repository for relevant technical and administrative documents. • Initiated consultations with subject matter experts to gain knowledge about technical processes. • Wrote products, such as emails and other communications, to communicate important changes and announcements to staff at Canada’s missions abroad. • Designed information repository that organized critical information about the physical security systems at missions abroad for mission security officers and technical staff. Show less



Immigration, Refugees and Citizenship Canada / Immigration, Réfugiés et Citoyenneté Canada

• Government Administration
• 700 & Above Employee

• Communications Officer

  • May 2017 - Mar 2020

  • Oversaw department’s bi-monthly newsletter. • Developed and executed in depth communications strategies to support key departmental announcements. • Wrote products for strategic communications, such as key messages or news releases. • Consulted and advised clients up to the director level on communications products and strategies. • Organized and negotiated ATIP requests for communications branch. • Oversaw department’s bi-monthly newsletter. • Developed and executed in depth communications strategies to support key departmental announcements. • Wrote products for strategic communications, such as key messages or news releases. • Consulted and advised clients up to the director level on communications products and strategies. • Organized and negotiated ATIP requests for communications branch.