Experience

Ocean Canyon Resorts

• United States
• Travel Arrangements
• 1 - 100 Employee

• Marketing Director

  • Dec 2011 - Present

  Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. Maintain and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. Accomplish call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Prepare call center performance reports by collecting, analyzing, and summarizing data and trends. Maintain equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades. Maintain professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices. Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less



Jurupa Unified School District

• Teacher

  • May 2008 - Aug 2011

  •teaching all areas of the primary curriculum; •taking responsibility for the progress of a class of primary-age pupils; •organizing the classroom and learning resources and creating displays to encourage a positive learning environment; •planning, preparing and presenting lessons that cater for the needs of the whole ability range within their class; •motivating pupils with enthusiastic, imaginative presentation; •maintaining discipline; •preparing and marking work to facilitate positive pupil development; •meeting requirements for the assessment and recording of pupils' development; •providing feedback to parents and carers on a pupil's progress at parents' evenings and other meetings; •coordinating activities and resources within a specific area of the curriculum, and supporting colleagues in the delivery of this specialist area; •working with others to plan and coordinate work; •keeping up to date with changes and developments in the structure of the curriculum; •organizing and taking part in school events, outings and activities which may take place at weekends or in the evening; •liaising with colleagues and working flexibly, particularly in smaller schools; •working with parents and school governors (in England, Northern Ireland and Wales) or School Boards (in Scotland) to maximize their involvement in the school and the development of resources for the school; •meeting with other professionals such as education welfare officers and educational psychologists, if required. Show less



Pacific Monarch Resorts

• Ast Manager

  • 2008 - 2010