Experience

Interop Technologies

• United States
• Wireless Services
• 1 - 100 Employee

• Technical Writer

  • Aug 2008 - Present

  Write and maintain User Guides, Online Help Systems, OAM&P Guides, Technical Overviews, Release Notes, and other product documentation. Create and maintain department Style Guide and Technical Writing Policies and Procedures manual. Proofread, edit, and format a variety of documents for other departments as needed. Write and maintain User Guides, Online Help Systems, OAM&P Guides, Technical Overviews, Release Notes, and other product documentation. Create and maintain department Style Guide and Technical Writing Policies and Procedures manual. Proofread, edit, and format a variety of documents for other departments as needed.



MIVA, Inc.

• Senior Technical Writer

  • Apr 2005 - Aug 2008

  Write and maintain online help systems and user interface (UI) text for advertiser and publisher applications. Create interaction design documents for developers' use in building global application. Develop training materials for other departments as needed. Create and maintain design style guide. Write and maintain online help systems and user interface (UI) text for advertiser and publisher applications. Create interaction design documents for developers' use in building global application. Develop training materials for other departments as needed. Create and maintain design style guide.



Alliance Performance Systems

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Proofreader and DTP

  • May 2003 - Mar 2005

  Proofread and edited all training materials, workflow maps, and other client correspondence. Designed and modified training documents per each client’s formatting standards and internal best practices. Confirmed appropriate use of trademarks, clinical names, industry terms, and client-specific branding in materials. Developed, implemented, and maintained Style Guide to ensure consistency and accuracy of all documents. Proofread and edited all training materials, workflow maps, and other client correspondence. Designed and modified training documents per each client’s formatting standards and internal best practices. Confirmed appropriate use of trademarks, clinical names, industry terms, and client-specific branding in materials. Developed, implemented, and maintained Style Guide to ensure consistency and accuracy of all documents.



Zebra Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Writer

  • Sep 2000 - Sep 2002

  Created and maintained user’s guides, quick reference guides, service bulletins, white papers, and installation kits. Prepared documentation for translation into required European languages and laid out translated information from external vendors. Proofread and edited all documents to confirm information was correct and complied with department guidelines. Coordinated printing process to ensure documentation was printed to exact specifications and delivered on time. Developed new documentation templates. Created and maintained department training manual for new technical writers; trained new employees.



CVS Health

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Senior Technical Writer

  • Feb 1999 - Apr 2000

  Interfaced with all levels of management to research, write, proofread, and edit copy for new products or services. Designed layout and wrote copy for new collateral pieces. Assisted senior management with development and completion of high-level proposals and other projects.Maintained and updated proposal database to ensure competitive and accurate responses. Identified, developed, and implemented procedures or products to improve or streamline the proposal process.Created and maintained all training materials for department and trained all new employees.