Experience

adumo

• South Africa
• Financial Services
• 1 - 100 Employee

• Contracts and FICA Administrator Team Lead

  • Mar 2018 - Present

  Ensure that all Contracts and Cases submitted by Sales or Account Management Teams are actioned within the relevant TAT● Ensure all FICA is submitted and that all details pertaining to the contract are correct● Manage relationships with Sales and Account Management Teams● Manage relationships with external Stakeholders● Manage TAT with Stakeholder regarding Merchant numbers● Follow up on Merchant numbers out of TAT● Daily and Monthly Operations reports to various Stakeholders and Management● Weekly one on one/coaching sessions with Team members● Quarterly Performance discussions Show less

• Project Administrator (secondment)

  • May 2019 - Sep 2020

  ● Ensure successful migration of Merchants● Communicate with all relevant stakeholders where necessary● Ensure all data to be submitted for Migration is correct● Manage Team handling the client communication regarding the migration ● Handle the minute-taking at meetings ● Assist with planning ● Tracking of the project



FNB Wealth Service Suite South Africa

• Sandton

• Team Leader

  • Apr 2013 - May 2016

  Partner management with various stakeholders within the business Achieve, maintain and improve agreed service levels between internal stakeholders and Business Partners. Collate, manage and report on operational progress daily, weekly and monthly Track, control and influence activities with the specific aim to increase and improve operational efficiency and do call quality management through random sampling of call monitoring Manage personal and team development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities through coaching and mentoring Show less



ABSA Bank Call centre

• Auckland Park Johannesburg

• Home Loans Team Leader

  • Nov 2004 - Mar 2013

  Partner management with various stakeholders within the business Achieve, maintain and improve agreed service levels between internal stakeholders and Business Partners. Collate, manage and report on operational progress daily, weekly and monthly Track, control and influence activities with the specific aim to increase and improve operational efficiency and do call quality management through random sampling of call monitoring Manage personal and team development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities through coaching and mentoring Show less