Fleet Service Manager

• Jun 2015 - Present

Automotive Fleet Services Consultant

• Jun 2015 - Present

Project Director, Automotive

• Jan 2006 - May 2015

Business Unit Project Director- Automotive, 2013-2014 Provided a methodical approach to planning and guiding select processes from start to finish within the Automotive Business Unit. Project scopes encompassing areas ranging from associates retention, expense reduction to vendor partnering, warranty repairs and product purchasing. Actively drove the analytic phase for assigned projects, including development and implementation of plans for qualitative and quantitative research studies, the coordination of key practice teams to deliver assignments on time, on budget and with excellence, and report development and delivery. Identified areas of opportunity for new automotive service offerings and develop strategies for identifying and cultivating a market for these and existing services.

District Service Manager

• Aug 2012 - Feb 2014

Automotive

Regional Mechanical Performance Consultant

• Apr 2008 - Feb 2012

Service Technician Training:Provide formal facilitated training in a multitude of automotive mechanical areas including but not limited to Automotive Brakes Systems, Automotive Alignment Service and Repair, Automotive vehicle Maintenance Services, and Tire services.Sales and Management Training:Provide formal facilitated training for consultative sales service writing team and retail repair unit management.Fields of Expertise: Automotive technologies. Retail Management. Personnel and Retention Management. Productivity Consulting. Regulatory, Safety and Compliance Consulting. New Equipment Utilization and Implementation.

Auto Center Store Manager

• Oct 2007 - Apr 2008

Responsible for managing the whole auto center and associates, including the Assistant Manager, in auto centers with sales degree of $1,000,000 or more. This included, but was not limited to, selecting, scheduling, supervising, directing, coaching, counseling, disciplining, and training of assistants, analyses and driving of sales capacity, customer service, prosperity and performance, identification and answer of business troubles, formation and implementation of viable strategies, managing productivity standards and overall auto center executive responsibilities. Responsible for the general management and performance of the auto center and its staff and other projects as assigned.

Assistant Auto Center Manager

• Dec 2006 - Oct 2007

Responsible for managing the back shop in an auto centers with sales degree of $500,000 or more. This included, but was not limited to, selecting, scheduling, supervising, directing, coaching, counseling, disciplining, and training of assistants, analyses and driving of sales capacity, customer service, prosperity and performance, identification and answer of business troubles, formation and implementation of viable strategies, managing productivity standards and overall auto center executive responsibilities. Responsible for the general management and performance of the auto center repair shop, its technical staff and other projects as assigned.

Service Writer

• Mar 2006 - Oct 2006

Greeted service customers in a prompt, friendly manner. Effectively managed expectations of those waiting for my attention.Asked relevant probing questions to assist service customers in their effort to explain vehicle symptoms.Clearly documented vehicle symptoms on repair order as described by the service customer .Determined needed maintenance based on symptoms, age, mileage, body condition, and history of vehicle. Advised service customers on the value of maintaining their vehicles based upon prescribed maintenance schedules.Prepared a complete and accurate estimate of cost for service labor and parts; Explained it and the time needed for the auto service to the customer.Discussed with the service customer how and when I would follow-up on the status of their vehicle.Monitored the progress of work on the customer's vehicles throughout the day. Updated customers on their status and gained customer approval for additional work recommended by the technician. Ensured repairs were completed on schedule.Verified that the final invoice reconciles with the work performed on the repair orderExplained all completed work and charges to the customer.Handled service customer complaints in a fashion that maintained high customer satisfaction.

Automotive Technician

• Jan 2006 - Mar 2006

Performing work as outlined on repair order with efficiency and accuracy, in accordance with facility and factory standardsDiagnosing the cause of any malfunction and performing appropriate repairsKeeping shop area neat and cleanEnsuring that customer vehicles are kept cleanRoad-testing vehicles to ensure quality of repairDocumenting work performed on back of repair order

District Manager

• Aug 2004 - Jan 2006

Evaluating, hiring, and firing management personnel.Training management personnel.Administering company policies to individual stores.Enforce company policies and make sure they are adhered to.Recommend new store locations as well as suggest closures.Determine the cause for store specific problems and help find solutions.

Assistant District Manager

• Apr 2004 - Aug 2005

Evaluating, hiring, and firing management personnel.Training management personnel.Administering company policies to individual stores.Enforce company policies and make sure they are adhered to.Recommend new store locations as well as suggest closures.Determine the cause for store specific problems and help find solutions.

Corporal

• 2004 - 2005

Corporal

• 1999 - 2004