Experience

Wye Valley NHS Trust

• Hospitals and Health Care
• 400 - 500 Employee

• EPR Support Team Assistant / Data Quality Assistant

  • Jun 2019 - Present

  Moving into the technical support & data quality side of the Wye Valley NHS Trust, I found myself able to utilise my natural skills with IT in a professional context. My duties initially consisted of working with the patient management system to ensure integrity of patient data – such as correcting clerical errors made by the administrative teams and updating patient records to reflect the current state of their care.My role has involved work with a greater number of systems, increasing my ability to support a wider range of disciplines within the Trust, as well as learning to configure these systems and provide direct technical support to users. I was also given a greater level of responsibility; in that I was entrusted to build and configure entirely new parts of existing systems to support services provided by the Trust. This would include all permission settings, supported medical procedures, appropriate theatre locations, associated staff, and administrative functions. Following the launch of a new system section, one of my key duties was to familiarise and support staff with utilising my work to its full potential as configured.My work has also included sysadmin roles, consisting of the setup of new members of staff on the various systems – including internal, external and agency staff. This includes a familiarisation session with the new staff member to ensure that they understand all aspects of the systems and have been setup correctly, working closely with the training team to ensure that any queries or concerns raised can be dealt with effectively and efficiently. Show less

• Medical Division Clerk - Haematology and Geriatric Medicine

  • Sep 2017 - Jun 2019

  Having moved into the Haematology and Geriatric Medicine sections of the Trust, it was essential for me to grasp and apply key differences in the working procedures as compared to my previous role.While I took it upon myself to perform additional tasks, my primary duties included:• Photocopying and filing documents in accordance with standards and procedure.• Ensuring organisation and integrity of all patient case notes, in both physical andelectronic form.• Coordination of administration efforts across departments and disciplines,primarily through direct communication with colleagues via face-to-face,telephone and email.• Completing and distributing critical documentation to both medical andadministrative colleagues, both internal and external.• Working across various NHS systems as well as Microsoft Office cohesively.• Preparing notes and supporting documentation ahead of Haematology daily clinics and telephone consultations, in addition to satellite clinics.• Maintaining a high standard of organisation for all hospital notes and documentation across departments at all times.Due to the efficiency at which I completed my existing tasks within Haematology, I was selected to perform a weekly audit within the Geriatric Medicine department. My key tasks during these sessions included:• Transferring critical and confidential data from paper-based forms onto specific database systems and spreadsheets for Geriatric Medicine and Osteoporosis.• Distributing appointment bookings and documentation regarding medications and prescriptions.• Ensuring accuracy and integrity of all data being transferred from paper. Show less

• Bank Administration Clerk - Dermatology and Plastic Surgery

  • Apr 2017 - Sep 2017

  As this was my first job role within the NHS, I was tasked with learning several key principles with regards to patient confidentiality and general hospital procedures in a timely manner. In addition to this, there were various NHS systems that I needed to familiarise myself with in order to perform tasks effectively and efficiently.While I took it upon myself to perform additional tasks, my primary duties included:• Photocopying and filing documents in accordance with standards and procedure.• Ensuring organisation and integrity of all patient case notes, in both physical andelectronic form.• Coordination of administration efforts across departments and disciplines,primarily through direct communication with colleagues via face-to-face,telephone and email.• Completing and distributing critical documentation to both medical andadministrative colleagues, both internal and external.• Working across various NHS systems as well as Microsoft Office cohesively.• Preparing notes and supporting documentation ahead of Dermatology / PlasticSurgery daily clinics and telephone consultations, in addition to satellite clinics.• Maintaining a high standard of organisation for all hospital notes anddocumentation across departments at all times. Show less



Greggs

• Food & Beverages
• 700 & Above Employee

• Team Member

  • Feb 2017 - Jun 2017

  Working across the Greggs Hereford store, my key duties included: • Setting up product displays with freshly baked goods on show. • Restocking refrigeration units with additional product. • Preparing certain products fresh ahead of sale to customers. • Completing customer purchases on the cash register, as well as cashing up. • Handling customer grievances with good conflict resolution and mediation. • Ensuring completion of all available training materials with regards to Greggs’ procedures, as well as compliance with general food health & safety standards. • Handling hazardous chemicals with care for the purposes of cleaning the store, product displays and cooking appliances. • Ensuring appropriate and hygienic disposal of by-products and unsold product. Show less



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Team Member - Children & Lingerie

  • Oct 2016 - Jan 2017

  Working in the Debenhams Hereford store in the Children & Lingerie sections, my key duties included: • Assisting customers with finding and purchasing products and escalating to other colleagues/managers as appropriate. • Ensuring appropriate amounts of stock are on display, as well as maintaining presentability at all times. • Handling hazardous chemicals with care for the purposes of cleaning the store. • Completing customer purchases on the cash register, as well as cashing up. • Setting up Debenhams Credit Cards for customers, including performing all appropriate credit checks on the system. • Practicing good conflict resolution and mediation during tense situations with customers, such as attempted returns outside of policy. Show less