Shannon Decker, CPCU, AIC

Quality Assurance Manager at USAA Auto Insurance
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Contact Information
us****@****om
(386) 825-5501
Location
Portland, Oregon Metropolitan Area
Skills

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Bio

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Experience

  • USAA Auto Insurance
    • United States
    • Insurance
    • 100 - 200 Employee
    • Quality Assurance Manager
      • Mar 2020 - Present

      Vancouver, Washington, United States

  • USAA
    • United States
    • Financial Services
    • 700 & Above Employee
    • Manager, Claims Operations
      • Feb 2019 - Mar 2020

      Portland, Oregon Area I oversee Staff Appraisers in the states of Oregon, Utah, New Mexico, and Sacramento, California.

    • Senior Quality Auto Reinspector
      • Jun 2014 - Feb 2019

      I ensure a quality auto repair appraisal and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validate reported findings and provide an objective subject matter expert knowledge to the Physical Damage and broader Claims community.

    • Physical Damage Specialist
      • Sep 2012 - Jun 2014

    • Physical Damage Appraiser
      • Jul 2004 - Sep 2012

Education

  • Ohio Christian University
    Master of Arts - MA, Leadership with a concentrarion in Human Resources
    2019 - 2022
  • Ohio Christian University
    Bachelor of Arts - BA, Organizational Leadership
    2017 - 2019
  • Washington State University Vancouver
    Public Administration
    2001 - 2002
  • Clark Community College
    Associate of Arts (AA)
    1996 - 1999

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