Shannon Dean, PHR, SHRM-CP

Human Resources Business Partner at WebCE
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Contact Information
us****@****om
(386) 825-5501
Location
Wylie, Texas, United States, US

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Credentials

  • Professional in Human Resources
    HR Certification Institute - HRCI
  • SHRM - Certified Professional (SHRM-CP)
    SHRM

Experience

    • United States
    • E-Learning Providers
    • 1 - 100 Employee
    • Human Resources Business Partner
      • Dec 2019 - Present

    • HR Manager
      • Sep 2014 - Dec 2019

      Oversee all aspects of the Human Resources practices and processes. Support business needs and ensure the proper implementation of company strategy and objectives. My goal is to promote corporate values and enable business success through job design, recruitment, performance management, training & development, employment cycle changes, and talent management. KEY RESPONSIBILITIES:• Develop and implement HR strategies and initiatives aligned with the overall business strategy• Support current and future business needs through the development, engagement, motivation and preservation of human capital• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization• Bridge management and employee relations by addressing demands, grievances or other issues• Nurture a positive working environment• Manage the recruitment and selection process• Oversee and manage a performance appraisal system that drives high performance• Maintain pay plan and benefits program• Assess training needs to apply and monitor training programs• Report to management and provide decision support through HR metrics• Ensure legal compliance

    • United States
    • Telecommunications
    • 1 - 100 Employee
    • HR Generalist II
      • May 2011 - Sep 2014

      Benefits Management •Day to day management/administration of all benefits plans including medical, dental, vision, life, disability, flexible spending, COBRA, and 401k •Manage open enrollment process, including plan design, negotiations, renewals, and implementation •Reconcile monthly billing invoices •First point of contact for all employee concerns and claims issues, insure all issues are resolved quickly and accurately •Manage all Worker’s Compensation claims •Manage FMLA and leave of absence process •Manage relationships with broker, and vendors •Actively involved in the roll-out employee wellness programs including annual health fair Human Resources Management •Manage the on-boarding process including overview of company policies and benefits and completion of all required forms •Manage talent acquisition process to include screening resumes, interviewing candidates, extending offers, background screening, and reference checking •Develop and maintain relationships with recruiting agencies •Maintain all job descriptions •Assist in the annual performance review process •Provide employee relations guidance and support to management and employees •Conduct investigations as needed, recommend disciplinary action, and resolve employee issues according to company policy and/or legal mandates •Conduct exit interviews and report concerns to management team •Maintain HRIS (ADP Workforce Now) and all personnel files •Respond to all unemployment claims •Recently updated Employee Handbook •Maintain confidentiality at all times •Build and maintain relationships with employees throughout the organization Legal Compliance •Conduct internal HR audits as needed •Maintain current knowledge of human resource trends and laws and how they affect company processes/policies; implement any changes as needed •Work with corporate attorney as needed to mitigate legal risk •File all annual reports including EEO-1, Vets 100A

    • United States
    • Printing Services
    • 700 & Above Employee
    • Human Resources Generalist
      • May 2006 - Feb 2007

      •Provided guidance and coaching to employees and managers concerning employee relations issues•Partnered with all levels of management to ensure established HR strategies, policies, and practices in the areas of employee relations, performance management, compensation, staffing, and training were maintained •Provided guidance and coaching to employees and managers concerning employee relations issues•Partnered with all levels of management to ensure established HR strategies, policies, and practices in the areas of employee relations, performance management, compensation, staffing, and training were maintained

    • Associate Relations Rep
      • Nov 1996 - May 2006

      •Consulted with all levels of management and associates, as a subject matter expert, on policy and procedures, employment law, performance evaluation, and corrective counseling over multi-state locations •Investigated, responded to, and negotiated EEO complaints in order to reduce company exposure and liability•Managed corporate workers’ compensation claims nationally by communicating with all parties, resulting in a decrease of paid losses by 75% (over $500,000) during a four- year period•Created and facilitated training classes to management and associates on topics such as harassment, discipline, counseling, retaining, and engagement•Managed associate activities team which provided internal and external community service initiatives and improved company morale•Served as liaison for human resources responsibilities including unemployment, exit terview and verification of employment vendors

    • Associate
      • 1996 - 2004

      Part-time sales associate at several BBW's with the DFW area. Part-time sales associate at several BBW's with the DFW area.

Education

  • Lasell College
    BS, Business Administration
    1991 - 1995

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