Inside Sales Representative

• Jun 2022 - Present

Account Manager

• Mar 2013 - Jun 2022

Provide excellent customer service - Develops and maintains excellent customer relations and loyalty with assigned customers, for consistently handling various forms of customer contact professionally, effectively and accurately. Support designated Territory Managers – Reliably communicate all pertinent information regarding each key account to the T.M., respond quickly to all requests, and help execute account strategy. Develop new sales and improve margin – Act in the best interests of the company to maximize all sales opportunities and total margin dollars, and minimize work that does not contribute a financial benefit. Show less

Sales Support Coordinator

• Oct 2010 - Feb 2013

Assist vendors, inside & outside sales, marketing, with order submission as well as support any current outstanding orders. Work with manufacturing as well as shipping to expedite orders, maintain lines of communication inside & outside the company. Coordinate between departments in relation to orders of all kinds.Maintain integrity and accuracy of all orders received and entered.Created detailed instruction/training manual for new coordinators, as well as a reference manual for notes and instructions on individual accounts. Maintained both electronic and hard copy versions. Assisted in the launching of new vendors, detailing each department's roles. Show less

Customer Service Rep/Supervisor

• Mar 2010 - Oct 2010

Assisted customers with troubleshooting pressure washer machines, placing orders for parts and warranty repair services. Able to assist customers via E-mail, telephone, online chat, and in person. Supported Customer Service Agents with difficult calls or customers; provided training and motivation for team. Assisted Customer Service Manager on projects as assigned. Established Call center data reporting and guidelines, such as call length, average volume, and conflict resolution. Developed training and reference manual for Customer Service Agents. Provided hands-on instruction for new hires, including software direction and advice on how to handle elevated situations. Show less

Certified Custom Framer

• Oct 2008 - Nov 2010

Assisted guests in selecting all aspects of a custom frame order, as well as built, assembled and finished framed artwork. Cross-trained in most other non-management tasks within the store. Briefly was interim Frame Shop Manager. Was approached for position; however I was already working a full time job when asked. Assisted guests in selecting all aspects of a custom frame order, as well as built, assembled and finished framed artwork. Cross-trained in most other non-management tasks within the store. Briefly was interim Frame Shop Manager. Was approached for position; however I was already working a full time job when asked.

International Project Coordinator

• Nov 2003 - Jun 2008

•Initiator and primary project manager of seasonally updated paperwork, including catalog, sales receipt, Consultant Handbook, and many more.•Responsible for international contacts within Germany, and their contracts and association with The Pampered Chef.•Led planning meeting for promotions with international sales team(s). •Helped create promotions, tracking and maintaining promotional budgets. •Developed process which helped to streamline promotion analysis for multiple international markets.•Created database in MS Access 2003, to track usage of products by international sales staff.•Worked with other many other departments to support international markets, such as IT, Operations and Communications. Show less

Customer Service Rep

• Dec 2002 - Nov 2003

Assistant Director of Hospitality (Volunteer)

• Apr 2004 - May 2007

• Managed cafeteria-style staff suite with approximately 14-person staff. • Responsible for tracking of $15,000 budget for hospitality department. • Planned and implemented menu for approximately 350+ staff, including special needs diets such as lactose-free, diabetic and vegetarian. • Assist Department head and other departments in special projects. • Managed cafeteria-style staff suite with approximately 14-person staff. • Responsible for tracking of $15,000 budget for hospitality department. • Planned and implemented menu for approximately 350+ staff, including special needs diets such as lactose-free, diabetic and vegetarian. • Assist Department head and other departments in special projects.