Shannon Cushman
Credit (A/R) Manager at Moffatt & Powell RONA- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Investment Funds in Canada- IFIC
Canadian Securities InstituteApr, 2009- Sep, 2024
Experience
-
Moffatt & Powell RONA
-
Canada
-
Retail
-
1 - 100 Employee
-
Credit (A/R) Manager
-
Aug 2016 - Present
▪In this role I manage mid 7 figures in active customer credit funds, as well as oversee the credit and finance related activities of admin staff, store staff (10 locations plus a manufacturing facility also credit manager of) and numerous sales reps. ▪ Responsible for the adjudication, due diligence, and investigation of all credit applications for the company – including but not limited to: review of stated financials, credit history, ONBIS searches,income/financing verification and making the credit decision ▪ Collect on delinquent accounts, using negotiation as a primary tool, as well as correspondence, and if necessary working directly with litigation – I am versed in multiple Acts including Construction Lien, Building Code, Residential Tenancies, as well as experienced in navigating legal action – liens, obtaining judgements, writs of seizure & sale as a few examples and have executed ▪ Review, implement, and even create new policies and procedures to be followed company wide – Project Manager of company operations manual creation at one point ▪ Liaise with other department heads to work collaboratively on overlapping issues - operations, finance, sales, HR and IT ▪ Analyze statistics on various metrics and dollar values on a daily, weekly and monthly basis – generating department reports and identifying opportunities to implement efficiencies ▪ Review and authorize credits, waiver of interest requests, and reconcile accounts accordingly, run monthly aging on all locations. ▪ Sourced and implemented online banking payment for charge accounts single-handedly with all major banks and credit unions. This has had a positive effect on quicker repayment. ▪ Lead project to automate monthly credit card processing program- had previously been all manual-every card hand entered. Now is all digital with one upload saving almost a full day of admin work. ▪ Multiple years with $0 in bad debit write offs despite the extreme large AR and amount of active accounts. Show less
-
-
-
-
Financial Services Manager
-
Apr 2014 - Jul 2016
*Also held role with this company from 2005-2009 Financial Services Manager ▪ Provide exceptional client service to purchasers as well as representing the business when conducting transactions with other dealers, suppliers, and representatives from various external companies ▪ Responsible for all financial documents to ensure bank funding, compliance and adherence to privacy regulations ▪ Complete credit applications with clients and submit for approval, work with conditional approvals to get an approval, coach declined clients on how to qualify in the future ▪ Follow up on late or delinquent in house financed accounts, negotiate resolution plans, draw up contracts for re-negotiated agreements or if all else failed initiate legal action. Show less
-
-
-
CIBC
-
Canada
-
Banking
-
700 & Above Employee
-
Mortgage Specialist/Imperial Service Advisor
-
Sep 2012 - Apr 2014
▪ Proactively built a network of referral sources including but not limited to Realtors, builders, lawyers and other lenders ▪ Noticed a void in the market of MA’s targeting clients doing builder mortgages, as they are very complex, however I had experience, so I made this and rentals my focus and learned a lot about disbursements and stages of homebuilding ▪ Input credit applications and provide all required stipulations for approvals– all financial statements needed for commercial applicants, taxes and or POI for personal clients – working at home there was no one to help in the next desk – so getting approvals required really being self-sufficient and able to find answers ▪ Developed and followed business plan in order to completely self-source business while managing time effectively and actively Show less
-
-
-
Sydenham Credit Union
-
Canada
-
Financial Services
-
Financial Advisor/Branch Manager
-
Oct 2008 - Aug 2012
Branch Manager – Mount Brydges Branch ▪ Directly responsible for leading and mentoring branch staff towards sales goals while ensuring training needs are being fulfilled in order to be competent in achieving our sales and service targets, with 4 full time direct reports ▪ As we were a small branch my role included expense reconciliation, direct dealings with suppliers/service providers, monthly review of branch balance sheet and overall financial statements, posting branch expenses to appropriate accounts etc. ▪ Resolved any client issues, followed up on all delinquent accounts on a daily basis, worked with past due loan and mortgage clients to negotiate resolution, in some cases collections assignment, assignment of wages, and at worst, foreclosure on property Financial Advisor – Strathroy Branch ▪ Use all tools available to me in order to generate leads – made outgoing calls during different campaigns, worked towards and hit targets in lending, investments, creditor insurance and referrals to commercial account representatives ▪ Was given full lending authority with limits and was able to adjudicate my own lending products, ensuring proper write ups supporting my decisions for audit purposes ▪ Followed up with daily overdraft report (clients over limits) contacted clients, negotiated resolution, put holds on accounts when necessary, made recommendations to branch manager if it was time for 3rd party involvement Show less
-
-
Education
-
2002 - 2003
Westervelt College
Honours Diploma, Financial Services
Community
