Strategic Business Advisor

• Mar 2022 - Present

Business Services Coordinator for Burlington Transit

• Jun 2018 - Mar 2022

As the Business Services Coordinator, my successes and achievements included the following: - Successfully managed, coordinated, monitored, and assisted with departmental business process mapping/documentation, projects, asset and contract management, and strategy and accessibility planning. - Project Manager on multiple Planning and Business Services projects, including a Five-Year Business Plan, Business Services and Planning Guidelines, Transit’s Annual Accessibility Plan, Bus Stop Upgrade Program, and Condition Assessment Program. - Effectively managed 17 projects over the last three years, varying in scope and size. - Selected to the City of Burlington leadership development Program and assigned as Project Manager on the City’s Facility Management Review. - Efficiently managed financial processes and external contract management for performance and compliance, and participating in procurements processes. - Developed and implemented an infrastructure asset management upgrade program, including the development of design standards for bus stops, construction management, and inventory management. - Conducted risk assessments for various projects and initiatives. - Successfully implemented business process improvements based on best practices, through identifying gaps in current business practices and conducting change management - Accomplished the development and implementation of over 120 department SOP’s (Standard operating procedures) and policies to ensure standardization and completeness of documentation. - Represented Burlington Transit at public meetings, City Council and Regional meetings. - Wrote various RFPs/RFTs/RFQs for obtaining external consultants/contractors. - Effectively managed contracts, agreements and partnerships with external vendors and sponsors.

Consultant

• Oct 2015 - Jun 2018

During my time at WSP, I was exposed to a variety of different tasks and responsibilities, where I was able to apply my knowledge and understanding of the transit industry and project management. These assignments included the following; - Project manager, lead, and/or coordinator on a variety of projects, as well as being a key technical member of the project team. - Key projects included: Industry Best Practice Reviews, Business Plans, Asset Management Assessments, Policy and Standard Operating Procedure Development, and Strategic Plans. - Effectively supervised and managed team members throughout different projects, while meeting and exceeding client expectations. - Developed complete set of Standard Operating Procedures for Oakville Transit addressing Operations, Maintenance, Administration and Specialized Services. - Managed a variety of transit projects including master plans, fare strategies, route optimization, specialized transit service plans and asset management plans. - Developed proposals in response to client RFPs; assembling appropriate project team. - Coordinated and led stakeholder consultations and information sessions. - Experienced in the strategic review, development and/or updating of policies, procedures, and contracts. - Demonstrated ability to analyze data and situations, provide data verification, generate reports and spreadsheets, identify areas of improvement, develop financial plans, and attend client meetings to discuss alternatives and recommendations.

Operations Support for York Region Transit

• May 2014 - Oct 2015

While working as Operations Support for York Region Transit for over a year, I completed a variety of assignments and tasks including the following; - Assisted with day-to-day management of service at the YRT Control Center. - Worked with and appropriately applied the CUPE Collective Agreement and Contractor’s performance-based contracts. - Provided support to Operations Dispatch and Control Centre during emergency situations. - Wrote, updated, and maintained policies and standard operating procedures. - Developed Standard Operating Procedures for YRT’s Customer Service, Marketing, Enforcement, Scheduling, Service Planning, Facilities, Fleet, and Mobility Plus. - Analyzed and interpreted data to create monthly contractor report cards for the contractors. - Created and submitted proposals to increase operational effectiveness and efficiency. - Created quarterly incentive/disincentive reports for contractor performance evaluation. - Prepared proposals for modification to the performance-based contracts. - Coordinated off-site Unified Transit Control Centre for the 2015 Pan Am Games. - Participated in Joint Health and Safety Committee monthly inspections and reports.