Experience

Solar Norvik
• United Kingdom
• Wholesale Building Materials
• 1 - 100 Employee
• Customer Care Professional

  • Jun 2020 - Present


NORVIK NEW BUILD LIMITED

• United Kingdom
• Plastics Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Jun 2017 - Mar 2020

  The first was Trade Account Manager which mainly consisted of me taking various diagrams and plans to convert into quotations and orders, I would follow up on my quotations with a view of converting into an order for the business. This then later led into order processing where I would receive the draw up plans and would transfer this onto the system but inputting the specification and design. My last adventure was occupied customer care:- this would consist of running engineer’s diaries, compiled quotations, processing parts from the engineers packs and liaised regularly with large House builders to ensure they had timely updates and felt the benefits of our service. Show less



Capita

• Canada
• Financial Services
• 1 - 100 Employee

• Support co-ordinator

  • Oct 2016 - Jun 2017

  dealt with complaints and supported the general public to finding the best possible resolution in difficult situations. dealt with complaints and supported the general public to finding the best possible resolution in difficult situations.



Eurocell plc

• United Kingdom
• 1 - 100 Employee

• Conservatory roof suport

  • Apr 2016 - Sep 2016

  I supported the department with incoming enquiries and problems in the transition stage, whilst also cleansing through a large amount of data from the last few years invoicing. I supported the department with incoming enquiries and problems in the transition stage, whilst also cleansing through a large amount of data from the last few years invoicing.



Evander

• United Kingdom
• Insurance
• 100 - 200 Employee

• Client hub co-ordinator

  • Jun 2013 - Jan 2016

  I began in emergency response, deploying engineers nationally to support customers in difficult situations such as a property break in. I was selected to progress into a new service excellence team to focus more on the fulfilment work for our largest client’s, this would consist of deploying surveys, receiving the engineer surveys back to enable me to quote and order products across multiple groups such as Pvc, Timber, Aluminium, Glass, Locks, Garage Doors, Roofs and more. I managed a customer journey from start to finish along with hundreds of engineers diaries covering the UK. Show less