Experience

Ultius

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Freelance Academic Writer

  • Oct 2014 - Present

  Research various academic subject mattersWrite academic essays according to specified guidelinesComplete assignments by client-provided deadline Research various academic subject mattersWrite academic essays according to specified guidelinesComplete assignments by client-provided deadline



DriveTime

• Operations Advisor

  • Mar 2016 - Apr 2017

  Assisted the sales team by answering customer questions and scheduling dealership visits via phoneProcessed vehicle down payments and layaway paymentsCreated temporary tags for every vehicle purchasedEnsured that all tag and title paperwork was free of errors and processed within 10 days of the sale dateReconciled gas receipts monthly and submitted vendor invoices to AP to ensure paymentAudited titles and confirmed emission testing was completedOrdered office and dealership supplies as needed



Target

• Seasonal Retail Sales Associate

  • Nov 2015 - Mar 2016

  Assisted customers with in-store purchasesPerformed store operator duties and forward calls appropriatelyZoned assigned departments to maintain a clean shopping environmenttResponded to 'Guest First' pages to assist at the point-of-saleeEducated customers on the benefits of the REDcard and Cartwheel app Assisted customers with in-store purchasesPerformed store operator duties and forward calls appropriatelyZoned assigned departments to maintain a clean shopping environmenttResponded to 'Guest First' pages to assist at the point-of-saleeEducated customers on the benefits of the REDcard and Cartwheel app



ZeroChaos

• Community Support Representative

  • Nov 2014 - Feb 2016

  Provided customer support via email and phoneInvestigated rider and partner claims and resolved them appropriatelyPerformed adjustments and updated rider and partner account information as neededAnswered general questions about the Uber service Provided customer support via email and phoneInvestigated rider and partner claims and resolved them appropriatelyPerformed adjustments and updated rider and partner account information as neededAnswered general questions about the Uber service



TIGER FINANCIAL MANAGEMENT LLC

• Software QA Analyst

  • May 2007 - Nov 2014

  Software Quality Assurance Analyst - Sept. 2012 - Nov. 2014Manually tested website and POS applications used by Speedy/Rapid CashDocumented system bugs discovered through testing and escalated appropriatelyCreated test cases and training documentation for knowledge transferOversaw programming and data maintenance in relation to the daily support of Speedy/Rapid Cash applicationsTier 1 IT Support Analyst - April 2012 - Sept. 2012Provided remote technical support for Speedy/Rapid Cash employeesAnswered incoming calls on the IT Support ACD phone systemActed as the central point of contact between the customer and ITUtilized the IssueTrak system to document customer issues/requestsEnsured accurate issue documentation and timely follow-upEscalated issues to second-level support groups when necessarySenior Assistant Manager - May 2007 - April 2012Assisted the store manager with the selection and training of new hiresEnsured that all professional, operational, safety and security standards were upheld Interceded in escalated customer situationsCoached store staff according to company guidelinesImplemented strategies to increase store revenueConducted daily store audits to identify and resolve discrepanciesCompleted cash ordering, office supply orders and prepared bank depositsOpened and closed store according to store policy