Experience

Home365 - We're hiring

• Delinquency Coordinator



Home365 - We're hiring

• United States
• Real Estate
• 1 - 100 Employee

• Delinquency Coordinator

  • Aug 2021 - Jun 2023

  Home365 is a tech company, creating and utilizing it's own software. Within the new and existing tech platforms, I helped tenants navigate their portal to make payments, corrected and explained ledgers. In addition, I worked with owners to achieve their financial goals while supporting the tenants to ensure they're understanding how to get what they need from their property management company. I was the go to for help with government funding, payment plans, and when there weren't any other options, I would initiate any court action needed. Within this role: Delegated Staff Coordinated across teams Explained complicated concepts in simple terms for resolution with staff, owners, and tenants. Created and used spreadsheets to monitor and coordinate complicated processes. Show less



SlateHouse Group Property Management

• United States
• Real Estate
• 1 - 100 Employee

• Property Manager (Merged with Home365)

  • Mar 2021 - Aug 2021

  I was a property manager which involved coordinating everything for both the owner and the tenant. I worked to ensure the owner had the most secure reliable investment with the properties I managed. This assurance was done through vetting potential tenants, inspection/move in, ongoing maintenance issues were reported and addressed effectively, rent payments were monitored, assistance was provided when the tenant encountered hardships, and removal of tenants as needed. From the moment the owner decided to turn over managing the property, I was there for every need for my portfolio of properties. Within this role: Delegated Staff Coordinated across teams Explained complicated concepts in simple terms for resolution with staff, owners, and tenants. Created and used spreadsheets to monitor and coordinate complicated processes. Coordinated Maintenance Provided oversight for the owner's asset in every way. The company merged with Home365 a few months into my employment. Show less



Navient

• United States
• Financial Services
• 700 & Above Employee

• Inbound Customer Service Representative

  • Jan 2019 - Mar 2021

  I provided customer service for existing Student loans. I navigated borrowers through payment options, government programs, as well as taking payments. I clarified ledgers, explained interest, and helped the borrower make the best choices for their specific financial situation. Within this role: I explained complicated loan concepts to the borrowers. Assisted borrowers in understanding their options for government programs. Received payments over the phone. Broke down options to ensure the borrower was making the smartest choices for their financial situation. Show less