Experience

Breaking Ground (formerly Common Ground)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Team Leader

  • Jan 2021 - Present

  • Provide supervisory oversight and training to case managers working with street homeless individuals in pursuing permanent housing placement• Collaborate with program supervisory staff to meet program goals• Conducted outreach, engaging and assessing street homeless adults• Host case conferences regularly to address client progress toward housing and/or behavioral concerns• Provide weekend on-call coverage in rotation with other managers• Coordinate delivery of care with other agencies and community partners• Audit required documentation including reports and data entry to ensure compliance with program funding and stakeholder guidelines



Services for the UnderServed

• United States
• Non-profit Organizations
• 700 & Above Employee

• Senior Case Manager

  • Aug 2019 - Jan 2021

  • Provide supervisory oversight and training to social services team in 338-bed adult family shelter, coordinate development of client service plans, manage referrals to support resources, and mitigate client exigencies as needed• Achieved 129% improvement in service plan completion since promotion to Senior Case Manager• Train novice case managers in motivational interviewing techniques, crisis de-escalation, CARES database utilization and service planning creation, and PACT supportive housing application processes, including assessing clients’ eligibility for market rate and subsidized housing• Personally placed thirty-five families into permanent housing since program inception (40% of total program move-outs)• Coordinate with Dept. of Homeless Services (DHS) upper management regarding move-out targets and overall shelter performance reports• Provide administrative support, including time sheet approval, and conduct weekly one-on-one supervision with case managers• Conduct social services team meetings and staff trainings• Closely monitor staff progression toward goals by running bi-weekly reports of service plan completions• Hold client case conferences related to client behavioral concerns and convene staff conferences to improve performance• Audit client charts to ensure compliance with program funding and stakeholder guidelines• Created physical therapy program for clients in shelter to promote stress release and improve overall health

• Case Manager

  • Feb 2018 - Aug 2019

  • Provide comprehensive case management services to assigned caseload of clients including conducting intakes with new clients, developing service plans, and conducting psychosocial, vocational/educational, and housing assessments and documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing• Prepare housing applications and assist clients with the housing application/interview process• Facilitate group and individual counseling, workshops, psych education, and recreational activities• Provide referrals for in-house and community-based, medical, mental health, and supportive social services to assigned caseload as appropriate• Ensure that clients attend meals and maintain appropriate nutritional intake• Monitor client medication compliance and collaborate with nursing staff to monitor compliance• Provide crisis intervention and address all emergency situations as appropriate



Bowery Residents' Committee

• United States
• Individual and Family Services
• 1 - 100 Employee

• Independent Living Specialist

  • Jul 2016 - Feb 2018

  • Provided comprehensive case management services to chronically homeless clients entrenched in various MTA transit hubs (Penn Station, Grand Central Terminal, Jamaica Station, Atlantic Terminal)• Held regular client field counseling and office meetings and maintained and updated clinical files and reports• Conducted comprehensive assessments to identify and assist clients in overcoming barriers to housing such as substance abuse, mental illness, and medical co-morbidity • Escorted clients in either company vehicle or using MTA public transit to medical appointments, housing interviews, substance abuse treatment, hospitals, and other social service providers



HomeStart

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Housing Search Advocate

  • Oct 2014 - Jul 2016

  • Assisted homeless clients in the process of applying for permanent subsidized housing • Accompanied clients to housing briefings, screenings, appeals, and lease signings• Held office hours twice weekly at a large Boston homeless shelter and coordinated regular housing workshops• Organized individual files for each client, maintaining up to date case notes and electronic data tracking • Assisted homeless clients in the process of applying for permanent subsidized housing • Accompanied clients to housing briefings, screenings, appeals, and lease signings• Held office hours twice weekly at a large Boston homeless shelter and coordinated regular housing workshops• Organized individual files for each client, maintaining up to date case notes and electronic data tracking



RESPOND, Inc

• United States
• Individual and Family Services
• 1 - 100 Employee

• Case Manager

  • Apr 2013 - Sep 2014

  • Worked both in emergency shelter and counseling center managing case load of domestic violence survivors• De-escalated crises both directly with shelter clients and on 24-hour crisis hotline• Led weekly support group for domestic violence survivors• Worked weekly in Malden District Court, assisting clients in the process of filing restraining orders • Worked both in emergency shelter and counseling center managing case load of domestic violence survivors• De-escalated crises both directly with shelter clients and on 24-hour crisis hotline• Led weekly support group for domestic violence survivors• Worked weekly in Malden District Court, assisting clients in the process of filing restraining orders



Standing Together Against Domestic Violence

• Projects Officer/Intern

  • Oct 2012 - Dec 2012

  • Coordinated annual Domestic Violence Coordinators Network conference managing bookings, organizing speakers, agenda, venue details, and making delegate packets• Updated and maintained DVCN network membership and website• Created pamphlets, feedback summaries, and analyzed diversity monitoring data for external domestic violence trainings• Logged minutes from staff meetings• Updated “Where to go for Help” pamphlet• Answered phones and e-mails as main administrator • Coordinated annual Domestic Violence Coordinators Network conference managing bookings, organizing speakers, agenda, venue details, and making delegate packets• Updated and maintained DVCN network membership and website• Created pamphlets, feedback summaries, and analyzed diversity monitoring data for external domestic violence trainings• Logged minutes from staff meetings• Updated “Where to go for Help” pamphlet• Answered phones and e-mails as main administrator



Boston University

• United States
• Higher Education
• 700 & Above Employee

• Resident Assistant

  • Aug 2011 - May 2012

  • Supported and assisted students’ daily living needs and assured health and safety of residents• Referred students to various resources on campus• Served on-call, often confronting and mediating roommate conflict and alcohol, marijuana, noise and guest policy violations• Created and maintained bulletin boards with pertinent information about life on BU campus• Created and participated in monthly floor events to build community • Supported and assisted students’ daily living needs and assured health and safety of residents• Referred students to various resources on campus• Served on-call, often confronting and mediating roommate conflict and alcohol, marijuana, noise and guest policy violations• Created and maintained bulletin boards with pertinent information about life on BU campus• Created and participated in monthly floor events to build community