Shannon Perault
Senior Customer Success Manager at Duo Security- Claim this Profile
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Bio
Marshall Snedaker
I tell everyone that Shannon is an all-star talent with enormous potential. She's ambitious, process-driven, has great project management skills, and is extremely organized. The two of many gifts she has that will make her successful in sales (or anything) is 1.) her deep compassion, care, and interest in people and 2.) her relentless nature to problem solve. You put those skills together and you get the ideal sales representative. We saw her shine as she single-handedly managed over 20 trade shows (including the logistical challenges of lost shipments/printing delays/invoicing issues/urgent deadlines/refund processing), while somehow building positive relationships with everyone she meets. I'm excited to follow Shannon's career and to endorse her for any opportunity in sales/marketing.
Ryan H.
Shannon joined the MBA team shortly after beginning her studies at the David Eccles School of Business. Shannon managed a $10K office and merchandise inventory, maintained and prepared materials for small (15ppl) and medium (150ppl) events, and coordinated back end details with finesse. Shannon's interactions with C-Suite members was beyond professional. Her kindness and get it done attitude kept the team ahead of deadlines and proactively solved many upcoming friction points. A detail oriented approach like hers is priceless.
Marshall Snedaker
I tell everyone that Shannon is an all-star talent with enormous potential. She's ambitious, process-driven, has great project management skills, and is extremely organized. The two of many gifts she has that will make her successful in sales (or anything) is 1.) her deep compassion, care, and interest in people and 2.) her relentless nature to problem solve. You put those skills together and you get the ideal sales representative. We saw her shine as she single-handedly managed over 20 trade shows (including the logistical challenges of lost shipments/printing delays/invoicing issues/urgent deadlines/refund processing), while somehow building positive relationships with everyone she meets. I'm excited to follow Shannon's career and to endorse her for any opportunity in sales/marketing.
Ryan H.
Shannon joined the MBA team shortly after beginning her studies at the David Eccles School of Business. Shannon managed a $10K office and merchandise inventory, maintained and prepared materials for small (15ppl) and medium (150ppl) events, and coordinated back end details with finesse. Shannon's interactions with C-Suite members was beyond professional. Her kindness and get it done attitude kept the team ahead of deadlines and proactively solved many upcoming friction points. A detail oriented approach like hers is priceless.
Marshall Snedaker
I tell everyone that Shannon is an all-star talent with enormous potential. She's ambitious, process-driven, has great project management skills, and is extremely organized. The two of many gifts she has that will make her successful in sales (or anything) is 1.) her deep compassion, care, and interest in people and 2.) her relentless nature to problem solve. You put those skills together and you get the ideal sales representative. We saw her shine as she single-handedly managed over 20 trade shows (including the logistical challenges of lost shipments/printing delays/invoicing issues/urgent deadlines/refund processing), while somehow building positive relationships with everyone she meets. I'm excited to follow Shannon's career and to endorse her for any opportunity in sales/marketing.
Ryan H.
Shannon joined the MBA team shortly after beginning her studies at the David Eccles School of Business. Shannon managed a $10K office and merchandise inventory, maintained and prepared materials for small (15ppl) and medium (150ppl) events, and coordinated back end details with finesse. Shannon's interactions with C-Suite members was beyond professional. Her kindness and get it done attitude kept the team ahead of deadlines and proactively solved many upcoming friction points. A detail oriented approach like hers is priceless.
Marshall Snedaker
I tell everyone that Shannon is an all-star talent with enormous potential. She's ambitious, process-driven, has great project management skills, and is extremely organized. The two of many gifts she has that will make her successful in sales (or anything) is 1.) her deep compassion, care, and interest in people and 2.) her relentless nature to problem solve. You put those skills together and you get the ideal sales representative. We saw her shine as she single-handedly managed over 20 trade shows (including the logistical challenges of lost shipments/printing delays/invoicing issues/urgent deadlines/refund processing), while somehow building positive relationships with everyone she meets. I'm excited to follow Shannon's career and to endorse her for any opportunity in sales/marketing.
Ryan H.
Shannon joined the MBA team shortly after beginning her studies at the David Eccles School of Business. Shannon managed a $10K office and merchandise inventory, maintained and prepared materials for small (15ppl) and medium (150ppl) events, and coordinated back end details with finesse. Shannon's interactions with C-Suite members was beyond professional. Her kindness and get it done attitude kept the team ahead of deadlines and proactively solved many upcoming friction points. A detail oriented approach like hers is priceless.
Experience
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Duo Security
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United States
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Computer and Network Security
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300 - 400 Employee
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Senior Customer Success Manager
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Nov 2022 - Present
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Customer Success Manager
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Oct 2021 - Nov 2022
• Managed a book of business consisting of state, local government, and education customers totaling an ARR of $4M+.• Partnered with sales, support, and product teams to provide a smooth transition during onboarding and continued supportive customer experience.• Partnered with my Customer Solutions Engineer to navigate complex customer issues and support new customers by establishing best practices for enrollment, integrations, and end user experience. Continue to partner with established customers by encouraging customer adoption of our ever-evolving set of features, determine opportunities for increasing security posture, and provide support throughout customer journey.• Re-engaged multiple quiet accounts to kickstart new initiatives, increase end user engagement, and establish a stronger partnership with Duo.• Participated in mentorship program as both mentor and mentee to hone my mentorship, leadership, and coaching skills while continuing my own professional growth. Show less
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FranklinCovey
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United States
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Professional Training and Coaching
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700 & Above Employee
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Education Success Partner
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Apr 2021 - Oct 2021
• Account management and retention of a portfolio of 100+ schools, across 4 teams, utilizing FranklinCovey’s Leader in Me services• Hit and surpassed FY21 revenue goal of $1,070,000 with 2.5 months remaining in the fiscal year• Conducted client meetings• Built out sales opportunity pipelines and pipeline management utilizing Salesforce Lightening• Continuation of Education Quality Partner role and responsibilities
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Education Quality Partner
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Sep 2020 - Mar 2021
• Supported 5 Client Partners and 3 Education Success Partners• Generated investment summaries and quotes for clients• Built out opportunities in Salesforce to track next steps in implementation and purchases • Designed marketing emails in Eloqua to send to clients and potential clients
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Education Marketing Intern - Business Development
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Apr 2020 - Aug 2020
• 100% follow up rate for inbound leads with 4 touch points each to qualify and engage for meetings with Client Partners, 2% rate of obtaining an unengaged lead meeting• Restructured lead tracking process utilizing Salesforce campaign, report and dashboard creation to process leads efficiently and track lead follow up data for Higher Education Client Partners• Partnered on competitor research, ramp up, material creation, and website edits for launch of new product
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Education Marketing Intern
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Aug 2019 - Mar 2020
• Overall sales channel support for FranklinCovey Higher Education’s Client Partners• Event coordination of 21 conferences, navigated the cancelation of 6 due to COVID-19• Evaluated conference event investment and analyzed value to prepare a detailed presentation for the head of the department and lead sales manager to determine forecast moving forward• Revamped systems for conferences to streamline the materials at each and increase processing efficiency• Managed marketing material requests and tracked spend by client partner• Partnered with Marketing team on content and collateral development• Assisted in email marketing campaigns utilizing Eloqua for Higher Education team Show less
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Marcus & Millichap
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United States
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Real Estate
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700 & Above Employee
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Marketing Coordinator
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May 2019 - May 2020
• Organized database of over 12,000 potential clients for upload to Apto CRM System • Designed website for the Ward team; highlighting current and past listings • Leveraged InDesign to design marketing postcards, brochures, marketing packages, and constructed a marketing portfolio of deals for distribution at client meetings • I was asked to continue remotely past initial end date of August 2019 • Organized database of over 12,000 potential clients for upload to Apto CRM System • Designed website for the Ward team; highlighting current and past listings • Leveraged InDesign to design marketing postcards, brochures, marketing packages, and constructed a marketing portfolio of deals for distribution at client meetings • I was asked to continue remotely past initial end date of August 2019
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University of Utah - David Eccles School of Business
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United States
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Higher Education
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300 - 400 Employee
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Program Assistant - Student Services
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Feb 2018 - May 2019
• Demonstrated interpersonal communication skills to enhance customer service to MBA students • Leveraged Salesforce in recruiting for the Full-Time MBA program • Streamlined office management through inventory tracking and organization • Collaborated on event coordination, catering, and utilized InDesign for material creation • Orchestrated an audit project for 5 years of financial statements for 4 MBA programs • Executed accounting and auditing functions for purchasing cards and expense reimbursements Show less
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Education
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2020 - 2021
Saint Mary's College of California
Master of Business Administration - MBA -
2016 - 2020
University of Utah - David Eccles School of Business
Business, emphasis in Marketing
Community
