Experience

Augusta University

• United States
• Higher Education
• 700 & Above Employee

• Human Resources Specialist

  • Mar 2022 - Present



Georgia Cancer Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Assistant

  • Mar 2022 - Present



One Light Community

• Social Media Coordinator

  • 2018 - Present

• Event Coordinator

  • 2016 - Present



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Expert

  • 2018 - 2021

  • Extensive functional troubleshooting skills with various types of hardware and software technological issues• Troubleshoot, diagnose, and perform repairs on iOS devices, Apple TV, Apple Watch, and other small devices andtheir accompanying software• Empathize when technology is not working as expected and able to explain in a matter that is easier to understandusing strong social skills• Maintained knowledge of current-use products, inventory, services, policies, and procedures• Shown success in team environments demonstrating shared responsibility and accountability with other teammembers Show less

• Genius Administrator

  • 2017 - 2018

  • Excellent verbal and written communication skills with the ability to tailor communication style to different audiences• Coordinated the customer pickup process for all completed repairs by verifying successful repairs, contacting customers, and managing case notes• Manage end-of-month and new-month paperwork, and document storage and inventory needs• Made decisions quickly, sometimes under tight deadlines and pressure• Handled in-person and over-the-phone customer inquiries and complaints regarding billing, payment, and service,answering average of 20 calls per day Show less

• Product Specialist

  • 2016 - 2017

  • Strong interest in technology, particularly Apple products, and agility at learning new products and features• Able to deliver great customer experiences in any environment and to be invigorated by constant personal interaction• Strong communication skills to converse as freely and comfortably with small groups as with individual customers• Maintain visual merchandising and/or assist team members• Transform store visitors into loyal Apple customers by delivering world-class service with an update attitude and detailed solutions• Provide and receive positive and negative specific feedback to help my peers and myself learn and figure out best practices to assist in out daily task and interaction with customers Show less