Experience

Fujitsu General Air Conditioning UK Ltd

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Administrator

  • Nov 2022 - Present



Buyagift

• United Kingdom
• Retail
• 1 - 100 Employee

• Customer Service Advisor

  • Jun 2022 - Nov 2022

  Customer Service Agent responding promptly to all inbound inquiries via LiveChat, Email and Phone. Maintaining a high level of customer satisfaction and keeping up to date with supplier and business changes. Customer Service Agent responding promptly to all inbound inquiries via LiveChat, Email and Phone. Maintaining a high level of customer satisfaction and keeping up to date with supplier and business changes.



TrackBack

• United Kingdom
• Automotive
• 1 - 100 Employee

• Customer Experience Analyst

  • Jul 2021 - Jun 2022

  Analysing how quickly and professionally sales leads from vehicle manufacturers are followed-up by dealers. Analysing how quickly and professionally sales leads from vehicle manufacturers are followed-up by dealers.



Group 1 Automotive

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales Executive for MINI

  • May 2015 - Mar 2020

  Selling New and Used MINI vehicles. Representing the company in a professional manner and achieving high levels of customer satisfaction. Achieving agreed vehicle sales, accessory, finance and insurance and margin targets. Maintaining an up to date knowledge of franchise and competitor products. Carrying out negotiations, appraisals and test drives. Being a supportive and enthusiastic team member. Selling New and Used MINI vehicles. Representing the company in a professional manner and achieving high levels of customer satisfaction. Achieving agreed vehicle sales, accessory, finance and insurance and margin targets. Maintaining an up to date knowledge of franchise and competitor products. Carrying out negotiations, appraisals and test drives. Being a supportive and enthusiastic team member.



Citygate Automotive

• United Kingdom
• Automotive
• 200 - 300 Employee

• Sales Executive for Škoda

  • May 2014 - May 2015

  Selling new and used vehicles, representing the company in a professional manner, achieving high levels of customer satisfaction. Recieving and processing all incoming sales enquiries. Following up on sales calls and arranging appointments. Carrying out negotiations and overcoming objections. Obtaining commitment from potential and existing customers, building a successful client base. Working towards personal targets and team targets. Maintaining a high standard of personal presentation and a proffesional working environment. Show less



Phones 4u

• Sales Consultant

  • Nov 2013 - May 2014

  Listening to customers to help them get the right product and 100% customer satisfaction. Quickly building rapport in order to understand the needs of the customer ensuring they return again and again. As well as enjoying working as part of a team. Getting involved with the business to help create a great place to shop and work. Selling mobile phone contracts to customers and finding the best deal and phone to suit their needs. Listening to customers to help them get the right product and 100% customer satisfaction. Quickly building rapport in order to understand the needs of the customer ensuring they return again and again. As well as enjoying working as part of a team. Getting involved with the business to help create a great place to shop and work. Selling mobile phone contracts to customers and finding the best deal and phone to suit their needs.



101 Events

• London, United Kingdom

• Sales Assistant

  • Mar 2008 - Oct 2013

  Sales Assistant / Balloon Artistry / Events Decorator Sales Assistant / Balloon Artistry / Events Decorator



Virgin Active

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Front Of House Assistant

  • Jan 2012 - Mar 2013

  Receptionist / Cashier Receptionist / Cashier



La Senza Limited

• Retail
• 1 - 100 Employee

• Sales Assistant

  • Jan 2010 - Jan 2012

  Part-Time Sales Assistant Part-Time Sales Assistant