Experience

Blackcurrent

• New Zealand
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Business Analyst + Tech Specialist

  • Apr 2021 - Present



Urban Dev Co.

• New Zealand
• Construction

• MD & Co-Founder

  • Jan 2017 - Present

  At Urban Dev Co we’re taking a fresh approach to developing properties. For us it’s about transforming tired old houses into exceptionally stylish, modern homes, and working alongside quality builders to create bespoke properties architecturally-designed for their new owners. Our team gauges a property’s potential to be revitalised and given a new lease of life – while also designing beautiful, modern homes that fit seamlessly into the surrounding neighbourhood. At Urban Dev Co we’re taking a fresh approach to developing properties. For us it’s about transforming tired old houses into exceptionally stylish, modern homes, and working alongside quality builders to create bespoke properties architecturally-designed for their new owners. Our team gauges a property’s potential to be revitalised and given a new lease of life – while also designing beautiful, modern homes that fit seamlessly into the surrounding neighbourhood.



Flipside Consultants Limited

• Senior Consultant

  • Sep 2017 - Nov 2018

  Flipside is a business development shop that specialises in both creating new and adding value to existing businesses, founded by a group of kiwis who are Wellington based and a have a wide range of experience. A group that walks the walk with keeping it simple, challenging the norm and whom believes in turning ideas into reality.Delivery included optimising Energy Management Consulting for Independent Energy, as well as implementation of Fast Rapid DC charging for Wellington's first EV bus fleet with Tranzit Coachlines.



Allsorts

• Canada
• Advertising Services

• Project Delivery Manager

  • Aug 2017 - Jul 2018

  Butcher baker, candlestick maker. Teachers preachers, all types of creatures. To search, to find, all things on your mind. All sorts of jobs for all sorts of people.Delivery of platform build and integration of job seeker and employer matching platform. Butcher baker, candlestick maker. Teachers preachers, all types of creatures. To search, to find, all things on your mind. All sorts of jobs for all sorts of people.Delivery of platform build and integration of job seeker and employer matching platform.



Flick Electric Co

• New Zealand
• Retail
• 1 - 100 Employee

• Founder / GM Customer Experience & Ops

  • Feb 2013 - Oct 2017

  This dual GM role is responsible for growing the organisation from concept/ startup, scaling through to commercial operations, and remit includes both the overall experience of Flick's electricity customers, as well as overseeing the market, platform & operational elements of the business. The roles were integrated in late 2015.Key responsibilities include:* Champion great CX for all lifecycle touch-points, and delivery of continuous improvement initiatives and strategic projects which provide exceptional customer experience & realise underlying business value.* Utilising smart digital tech & channels to maximise innovative CX, increase customer engagement, and reduced cost to serve.* Develop and implement strategies to increase acquisition conversion rates and mitigate customer churn.* Ensure all general middle- & back-office services are scalable and operating at peak efficiency.* Business owner for all CX & Ops tech development initiatives: from business-casing & requirements, to UAT and production releases.* Lead and manage a fully-integrated CX & Ops team of 20-50.* Development & maintain external relationships & commercial agreements with NZ market participants.* Attain & maintain all mandatory certification required under the Code, complying with all Code requirements, and meet all statutory & legal requirements.



Cultivate Mentoring Lab

• New Zealand
• Professional Training and Coaching

• Mentor

  • Jun 2016 - Dec 2016

  Founding mentor for the first mentoring programme focussing on growing young women into leadership and governance roles, and supporting them from the start of their careers. Founding mentor for the first mentoring programme focussing on growing young women into leadership and governance roles, and supporting them from the start of their careers.



PowerShed Management Group

• Financial Services
• 1 - 100 Employee

• Operations Manager - The Insulation Company

  • Aug 2010 - Feb 2013

  Responsible for the development, implementation and management of a nationwide home insulation programme. The Insulation Company managed the delivery of Autex Industries' contracts with EECA (Energy Efficiency and Conservation Authority) for the Warm Up New Zealand: Heat Smart, and Warm Up New Zealand: Healthy Homes programmes. Responsible for the development, implementation and management of a nationwide home insulation programme. The Insulation Company managed the delivery of Autex Industries' contracts with EECA (Energy Efficiency and Conservation Authority) for the Warm Up New Zealand: Heat Smart, and Warm Up New Zealand: Healthy Homes programmes.



Meridian Energy

• New Zealand
• Utilities
• 500 - 600 Employee

• Business Marketing Specialist

  • Jan 2009 - Aug 2010

  This position is responsible for the implementation & oversight of multiple internal & external sales channels, support networks, and monitoring mechanisms to maximise acquisition & retention. * Development of brand campaigns, with above- and below-the line activity* Implementation of multi-channel acquisition offers, including end-to-end internal fulfilment.* Responsible for mass market segment-specific communications* Improvement of tactical processes and tools utilised by customer-facing teams to maximise acquisition sales while always considering implications on downstream customer retention strategies.* Management of substantial acquisition budget.* Vendor management across multiple channels.

• Corporate Key Account Manager

  • Aug 2007 - Jan 2009

  Corporate relationship management servicing complex multisite national corporate accounts to maximise the value of the customer relationship.Key responsibilities include:* Contribute to the development and implementation of the customer sales and service strategy.* Ensure completion across portfolio of contract re-signs with key accounts directly, appointed consultants or affiliated buying groups.* Problem investigation & resolution.* Collaboration and monitoring of market trends & competitor information.



Energy Efficiency and Conservation Authority

• New Zealand
• Government Administration
• 100 - 200 Employee

• Senior Advisor - Energy Supply

  • Mar 2006 - Aug 2007

  Design & deliver the nationwide solar finance assistance programme to increase the uptake of solar hot water in New Zealand. * Successfully concluded national RFP to procure provider for solar water heating finance assistance scheme. * Establish close working relationships with key solar water heating industry stakeholders. * Re-develop in-house processes to ensure streamlined, efficient and auditable practices implemented across the programme. * Team leader with 6 direct reports.



Unison Networks Ltd

• New Zealand
• Utilities
• 100 - 200 Employee

• Industrial Account Manager

  • May 2004 - Mar 2006

  The position was responsible for establishing effective relationships with significant regional industrial customers to determine & maximise opportunities for increased revenue. * Develop and secure revenue streams to meet market plans * Investigate network assets installed off-site, and confirm historic ownership. * Determine prospective expansion or development information to assist with capital planning projects and load forecasting, and reduction of stranded assets. * Tactical liaison for Hawke’s Bay Power Consumers’ Trust, including evaluation of partnership funding requests, community funding projects, annual consumer dividend rebate planning and implementation and assistance with community fundraising initiatives.

• Energy Advisor Demand Response - Short Term Contract

  • Feb 2004 - May 2004

  Short term contract to maintain continuity on the Demand Response project, including delivery of existing demand response and renewable energy programs. Short term contract to maintain continuity on the Demand Response project, including delivery of existing demand response and renewable energy programs.



Genesis Energy

• United Kingdom
• Oil and Gas
• 1 - 100 Employee

• Relationship Manager

  • Dec 2001 - Feb 2004

  This role involves developing & maintaining relationships with key commercial and industrial customers in order to maximise customer retention and acquisition, as well as transitioning regional portfolio of commercial & corporate customers between retailers post sale. * Develop, negotiate, implement, manage and renew energy and related product and service contracts * Establish working relationship with lines companies and other key suppliers * Monitor and report monthly on competitor activity including pricing, marketing and community activities. * Transition all Wellington major customers from NGC while training new Relationship Manager.



On Energy Limited / NGC

• Business Account Manager

  • Mar 2001 - Dec 2001

  {{To profitably develop, grow and retain commercial gas and electricity customers through the delivery of cost-effective interpersonal skills}}» Establish & nurture relationships with large commercial gas and electricity clients in Wellington, Wairarapa and the Manawatu central sales region» Management of approx 400 large corporate accounts 0.1 - 2.0 GWh electricity & 1.0 - 8.0 TJ gas, ie: Charta Packaging, Unisys NZ, Deloittes, Market Gardeners» Successful contract negotiation for new and existing customers based on service and relationship rather than pricing» Successful negotiation to reduce electricity network charges and issues on behalf of customers;» Involved in the due diligence process relating to the sale of On Energy customers to Genesis Power and Meridian Energy, and successfully transition customers» Utilised system knowledge to build pricing comparison model which was used by the Wellington sales team» Constructed report which summarised consumption and financial information for 24-months on an individual site-by-site basis



TransAlta

• Canada
• Utilities
• 700 & Above Employee

• Business Account Manager

  • Mar 1998 - Mar 2001