Shanna (Mabry) Nydahl
Senior Account Manager at CollegeNET- Claim this Profile
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Bio
Experience
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CollegeNET
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United States
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Software Development
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1 - 100 Employee
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Senior Account Manager
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Jan 2017 - Present
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Account Manager
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May 2010 - Jan 2017
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Blackwell Book Services
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Education Administration Programs
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1 - 100 Employee
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Account Manager
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May 2007 - May 2010
-Managed accounts throughout the United States and Canada, providing customer service and technical support via email, phone and WebEx meetings-Provided presentations, training and support on new customer-facing systems through webinars and traveling to libraries-Interacted & coordinated with multiple departments to support customer account needs and assist in resolving issues-Developed relationships and consulted large academic library customers on complex workflow and assessment of collection needs Show less
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Business Analyst
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2008 - 2010
-Assisted in the successful implementation of new proprietary system; including performing QA and transitioning library customers-Liaised between functional and technical groups, developing product roadmap and requirements for web application upgrade-Managed internal training and communication for major web application upgrade
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Education
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2005 - 2007
Florida State University
Master of Science (M.S.), Library & Information Studies -
1999 - 2003
University of North Florida
Bachelor of Arts (B.A.), English Literature
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