Experience

First National 1870

• United States
• Banking
• 1 - 100 Employee

• Senior Manager

  • May 2015 - Present

  As a Senior Branch Manager, I am responsible for supervising and managing two bank branches in the Albuquerque area. I oversee financial reporting, hire and train staff, and grow branch revenue. Day to day duties include managing and supervising employees, assisting customers, and provide excellent customer service. I currently maintain and oversee all banking procedures and processes at branch level, recruit, interview, and on board new employees in the hiring process. Oversee approvals of loans and lines of credit, assist with customer service and satisfaction and market First National 1870 within the community to attract business. My object is to develop my employees to assist me in growing the bank's number of deposit accounts and dollars in deposits. Show less


Bank of Albuquerque
• United States
• Financial Services
• 100 - 200 Employee
• Bank Manager

  • 2014 - Present

Los Alamos National Bank
• United States
• Banking
• 1 - 100 Employee
• BSA Security Specialist

  • May 2014 - Oct 2014


Premier Motorcars

• United States
• Construction

• Finance Manager

  • May 2013 - Apr 2014

  I am primarily responsible for providing financial advice and support to clients that enable them to make sound business decisions while purchasing a vehicle. My job duties included Overseeing the dealership customer loan origination and approval process while maintaining strong relationships with lenders, accurately prepare all federal, state and dealer paperwork and submit to the accounting departments in a timely manner, establish and exceed monthly forecasted income, penetration levels, and customer satisfaction index (CSI) scores. I also present and sell service contracts, GAP and other beneficial ancillary products while leading, mentoring and fostering relationships though out the dealership. 05/2013 transitioned to Finance Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Store Manager 4, AVP

  • Dec 2010 - Mar 2013

  I managed retail sales and service function. My primary goal was to serve the customers' total financial service needs resulting in greater market share, wallet share and profitability. I accomplished this by creating a vital sales and service organization, promoting teamwork with partners and other corporate departments. I created, trained and coached a successful sales team through the development of staff as a competitive advantage. I was responsible for effective staff salary administration and rewards. As well as developing and administering budgets, business development goals and objectives, staffing models, schedules and performance standards. I have also fulfilled another role as a mini District Manager, where I was also responsible for four Wells Fargo store locations that provided products and services to a rural marketplace while meeting the profitability goals and objectives of Wells Fargo Bank during December 2010 until July 2011. I encompassed both Market Management and Human Resources Management. I understand the complex relationships of the market areas customers, marketplace, competitors, and numbers. I utilized my skills of a Sales Development Consultant and developed and implemented a effective sales and business strategy as well as the locations retail banking marketing and profitability plans. Worked with staff to develop and implement individual goals and objectives against established goals and standards for improving the competitive position of the stores and locations. I assisted in managing the relationship with various partner business entities to ensure cross-sales along with managing service quality to ensure ongoing customer satisfaction. I served as the sales manager and provided formal and informal sales training. Implemented and maintained prescribed security controls while managing within the framework of Wells Fargo standards, policies, and procedures. Show less

• Sales Development Consultanat

  • Apr 2008 - Jan 2010

  I worked closely with sales and service teams with in my market to achieve all goals such as sales, profit proxy and customer satisfaction set by Wells Fargo Bank, NA. My focus was on setting the team in a strategic direction, managing my monthly priorities, coaching the Management team, identifying team-wide process / practice improvements, and leading them to completion. Some of the things that I currently identify and coach to: • Development and implementation of sales coaching and/or product training • Coaching the coaches on effective use of sales management Assess and Deploy process • Providing content expertise for center management on all matters pertaining to the sales coaching protocols and/or product training programs • Working with business lines and product groups to deliver effective supervisor and / or banker training, tools, goals and reporting • Supporting the development and maintenance of reward and recognition programs for product lines • Developing, refining, or distributing sales effectiveness tools Show less

• Store Manager

  • Aug 2002 - Apr 2007

  I managed retail sales and service functions. My goal was to serve the customers’ total financial service needs that will result in greater market share, wallet size and profitability. I accomplished this by creating a vital sales and service organization, promoting teamwork with partners and other corporate departments. I created, trained and coached a successful sales team through PACA. I am responsible for effective salary administration and rewards. I also develop and maintain budgets, business development goals and objectives, staffing models, schedules and performance standards. Show less