Business/Solutions Analyst

• Jul 2021 - Present

Joined company as a contractor and hired full-time within 2 months. Subcontract to client companies to manage project implementations and coordinate timelines. Focus on keeping the daily scheduling velocity on track and proactively identifying which user groups can and cannot be scheduled at any given time. • Currently subcontract to Warner Media as part of a small team scheduling and coordinating domain migrations for 38,000 users. Includes validating and preparing workstations for migrations. • Helped create a workflow that simplified the process of scheduling users in a time-sensitive, manual process. • Worked on a project for Ahold Delhaize to implement Microsoft InTune across many domestic and international food chains.

Business Analyst

• Apr 2021 - Jun 2021

Owner/Operator

• Feb 2018 - Mar 2020

Founded an online clothing store and wholesale business utilizing Microsoft tools and Alibaba Web Services. Developed and managed complex trade relationships with overseas suppliers, buying products in mass quantity and re-selling them to 20+ women’s and children’s clothing boutiques across the USA. Grew business 400% over 2 years. • Utilized scrum-like methodologies and project management tools to purchase and resell products: identified demand, analyzed trends, determined quantities, imported goods, assessed quality, and fulfilled orders. • Created and refined process management tools for all aspects of the business, including follow-up with customers and suppliers. • Successfully drove sales using Google SEO and Facebook marketing to turn a hobby into a real source of income. • Developed a social media relationship management system for ongoing client communications, referrals, and orders.• Overcame language barriers to negotiate product pricing and shipping from Chinese manufacturers.• Closed business to pursue a master’s degree.

Account Relations Manager

• Jun 2006 - Dec 2012

Led 8 account relationship managers in supporting 23+ outside sales reps serving 1,500+ customers a year at this high-end furniture manufacturer. Personally supported accounts worth more than $1 million annually. Participated in, or led multiple projects to improve business and manufacturing processes and procedures.• Developed proficiency in LEAN manufacturing and participated in multiple Kaizen (Six Sigma) meetings.• Collaborated with the IT team to roll-out and implement Microsoft Dynamics CRM, which improved internal communication, customer service, and customer claims processing. Trained 18 staff to use the system.• Teamed with department heads to improve the manufacturing process, moving from a mass-production model to a custom-on-demand (JIT) model, and streamline a centralized parts and material inventory. • Developed price quotes (up to $100,000), in collaboration with management and the product development team, and validated design schematics with product engineers. • Scheduled deliveries and managed 100+ production orders a day for furniture store clients worldwide. • Obtained documents, clearances, certificates, and approvals for cased goods and items shipped internationally.• Handled a high volume of incoming calls, emails and faxes daily addressing customer inquiries, solving problems and providing new product information.

Office Manager

• May 1998 - Mar 2006

Handled all incoming business and client requests for this national furniture distributor. Established efficient workflow processes, monitored daily productivity, and implemented process improvement as needed. Supervised 2 admin assistants. • Coordinated the logistics of shipping and receiving $500,000 of goods annually to serve 100+ customers and maintain display inventory.• Compared vendor pricing to ensure optimal rates, processed new orders, and invoiced $10,000 a week.• Trained office staff on AS400 manufacturing management tool. • Established and maintained digital and paper filing systems, and set-up numerous office procedures. • Interacted with customers extensively, handling requests and solving problems.