Delivery Manager

• Apr 2021 - Present

Associate Manager

• Sep 2018 - Mar 2021

Designate Delivery Manager

• Jul 2015 - Aug 2018

DesiCrew Solutions Pvt. Ltd is A digital operations company, incubated by RTBI of IIT- Madras. the company that provides excellence, expertise, and efficiency to clients through data processing and impact sourcing.Skills: Data Annotations, Data Mining, Data Analytics, Catalogue Preparation, and Content abstractionsCORE COMPETENCIES•Good understanding of the Scope of work and Forward Planning•Monitoring performance indicators and the performance of team members by exhibiting People, Time & Vendor Management SkillsKey Deliverables:• Tracked, analyzed, and interpreted trends in production and quality data.• Attended Lean Six Sigma and Rapid Improvement Events to identify optimal streamlines.• Defined the scope and goal of new projects, including current projects. Manipulated data using pivot tables and pivot charts.• Successfully managing the activities of 56 team members in multiple locations at a time.• Created training manuals targeted at resolving even the most difficult customer issues.• Provided detailed monthly departmental reports and updates to senior management.• An executed root cause analysis to improve yield and reliability.• Carefully organized, analyzed, and prepared technical data reports to ensure proper workflow and productivity.• Monitored project schedules for multiple projects at a time.• Identified inefficiencies and make recommendations for process improvements. Show less

Team Leader

• Apr 2013 - Jun 2015

Junior Crewmate

• Apr 2012 - Mar 2013

Intern

• Jul 2011 - Apr 2012