Shankar Sahai
Head of International Growth & Partnerships at GEMS B SCHOOL- Claim this Profile
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Bio
Andre C. Erne
I had the distinct pleasure of working with Shankar at the Director-level for over 4 years at StrongView/Selligent. We oversaw different but complimentary teams that worked together to ensure customer success on enterprise-level marketing software platforms. Working alongside Shankar is a true collaboration, in the best sense of the word. First and foremost, Shankar is a great manager and leader. As the company evolved, he oversaw a variety of different resources and teams. No matter the unit, they were always high performers, smart, professional and engaged, and willing to do whatever it took. I watched Shankar mentor staff and always provide them with the backing, resources and know-how to be successful. As a result, they swore by him. Shankar is also a great technical and analytical mind, with deep cross-functional knowledge. He knows how to take the most complex ideas, break them down into their essential parts, identify solutions, and communicate this back effectively to any skill set level. He is one of the best mental and physical whiteboarders I have ever worked with. He is superb with customers, able to build quick rapport, as well as long term trust and relationships. He has great communication skills, and knows how to listen and ask the right questions. Beyond this, he is passionate, cares deeply and also has a great sense of humor that is additive to a workplace. I couldn't recommend Shankar higher for any opportunity.
Joel Sullivan
I had the great pleasure of working with Shankar while he was in the role as Sr. Director of Customer Success at Strongview (now Selligent), and the word that I would associate most strongly with him is "leader." While I did not report to him directly, I frequently sought his advice when trying to figure out a technical solution to present to a customer, and I often had to stand in a queue to wait to speak to him because so many people depended on his wise judgment and years of experience to help sort through difficult situations. Shankar has the perfect combination of a cool head and a warm heart, and coupled with the technical skills and knowledge he possesses, he rises above being just a competent leader to being a model of inspiration. In short, he's the sort of manager who knows how to cultivate and retain talented people, which is an increasingly valuable skill for companies who want to attract and keep resources. Not only was Shankar great at managing internal resources, but he excelled at onboarding new customers through finding creative solutions for technical needs as well as being a great communicator in helping them understand how to use the product best. While we were working together on the Yahoo! project (the biggest in the company's history), there were a lot of unknowns, and sometimes it felt like we had hit a brick wall, but I always knew I could count on Shankar to calmly deal with the issues while expertly handling the customer's expectations. His experience and personality make him a valuable asset to any company, and I will always be thankful for the lessons I learned while working with him.
S R Chandrashekar
Shankar is a seasoned professional. He is always in tune with the needs of his customers. His ability to draw on his experience to develop thoughtful solutions to meet customer challenges makes working with him a pleasure. His understanding of the product coupled with his strong technical background makes it easy to find solutions where none existed.
Andre C. Erne
I had the distinct pleasure of working with Shankar at the Director-level for over 4 years at StrongView/Selligent. We oversaw different but complimentary teams that worked together to ensure customer success on enterprise-level marketing software platforms. Working alongside Shankar is a true collaboration, in the best sense of the word. First and foremost, Shankar is a great manager and leader. As the company evolved, he oversaw a variety of different resources and teams. No matter the unit, they were always high performers, smart, professional and engaged, and willing to do whatever it took. I watched Shankar mentor staff and always provide them with the backing, resources and know-how to be successful. As a result, they swore by him. Shankar is also a great technical and analytical mind, with deep cross-functional knowledge. He knows how to take the most complex ideas, break them down into their essential parts, identify solutions, and communicate this back effectively to any skill set level. He is one of the best mental and physical whiteboarders I have ever worked with. He is superb with customers, able to build quick rapport, as well as long term trust and relationships. He has great communication skills, and knows how to listen and ask the right questions. Beyond this, he is passionate, cares deeply and also has a great sense of humor that is additive to a workplace. I couldn't recommend Shankar higher for any opportunity.
Joel Sullivan
I had the great pleasure of working with Shankar while he was in the role as Sr. Director of Customer Success at Strongview (now Selligent), and the word that I would associate most strongly with him is "leader." While I did not report to him directly, I frequently sought his advice when trying to figure out a technical solution to present to a customer, and I often had to stand in a queue to wait to speak to him because so many people depended on his wise judgment and years of experience to help sort through difficult situations. Shankar has the perfect combination of a cool head and a warm heart, and coupled with the technical skills and knowledge he possesses, he rises above being just a competent leader to being a model of inspiration. In short, he's the sort of manager who knows how to cultivate and retain talented people, which is an increasingly valuable skill for companies who want to attract and keep resources. Not only was Shankar great at managing internal resources, but he excelled at onboarding new customers through finding creative solutions for technical needs as well as being a great communicator in helping them understand how to use the product best. While we were working together on the Yahoo! project (the biggest in the company's history), there were a lot of unknowns, and sometimes it felt like we had hit a brick wall, but I always knew I could count on Shankar to calmly deal with the issues while expertly handling the customer's expectations. His experience and personality make him a valuable asset to any company, and I will always be thankful for the lessons I learned while working with him.
S R Chandrashekar
Shankar is a seasoned professional. He is always in tune with the needs of his customers. His ability to draw on his experience to develop thoughtful solutions to meet customer challenges makes working with him a pleasure. His understanding of the product coupled with his strong technical background makes it easy to find solutions where none existed.
Andre C. Erne
I had the distinct pleasure of working with Shankar at the Director-level for over 4 years at StrongView/Selligent. We oversaw different but complimentary teams that worked together to ensure customer success on enterprise-level marketing software platforms. Working alongside Shankar is a true collaboration, in the best sense of the word. First and foremost, Shankar is a great manager and leader. As the company evolved, he oversaw a variety of different resources and teams. No matter the unit, they were always high performers, smart, professional and engaged, and willing to do whatever it took. I watched Shankar mentor staff and always provide them with the backing, resources and know-how to be successful. As a result, they swore by him. Shankar is also a great technical and analytical mind, with deep cross-functional knowledge. He knows how to take the most complex ideas, break them down into their essential parts, identify solutions, and communicate this back effectively to any skill set level. He is one of the best mental and physical whiteboarders I have ever worked with. He is superb with customers, able to build quick rapport, as well as long term trust and relationships. He has great communication skills, and knows how to listen and ask the right questions. Beyond this, he is passionate, cares deeply and also has a great sense of humor that is additive to a workplace. I couldn't recommend Shankar higher for any opportunity.
Joel Sullivan
I had the great pleasure of working with Shankar while he was in the role as Sr. Director of Customer Success at Strongview (now Selligent), and the word that I would associate most strongly with him is "leader." While I did not report to him directly, I frequently sought his advice when trying to figure out a technical solution to present to a customer, and I often had to stand in a queue to wait to speak to him because so many people depended on his wise judgment and years of experience to help sort through difficult situations. Shankar has the perfect combination of a cool head and a warm heart, and coupled with the technical skills and knowledge he possesses, he rises above being just a competent leader to being a model of inspiration. In short, he's the sort of manager who knows how to cultivate and retain talented people, which is an increasingly valuable skill for companies who want to attract and keep resources. Not only was Shankar great at managing internal resources, but he excelled at onboarding new customers through finding creative solutions for technical needs as well as being a great communicator in helping them understand how to use the product best. While we were working together on the Yahoo! project (the biggest in the company's history), there were a lot of unknowns, and sometimes it felt like we had hit a brick wall, but I always knew I could count on Shankar to calmly deal with the issues while expertly handling the customer's expectations. His experience and personality make him a valuable asset to any company, and I will always be thankful for the lessons I learned while working with him.
S R Chandrashekar
Shankar is a seasoned professional. He is always in tune with the needs of his customers. His ability to draw on his experience to develop thoughtful solutions to meet customer challenges makes working with him a pleasure. His understanding of the product coupled with his strong technical background makes it easy to find solutions where none existed.
Andre C. Erne
I had the distinct pleasure of working with Shankar at the Director-level for over 4 years at StrongView/Selligent. We oversaw different but complimentary teams that worked together to ensure customer success on enterprise-level marketing software platforms. Working alongside Shankar is a true collaboration, in the best sense of the word. First and foremost, Shankar is a great manager and leader. As the company evolved, he oversaw a variety of different resources and teams. No matter the unit, they were always high performers, smart, professional and engaged, and willing to do whatever it took. I watched Shankar mentor staff and always provide them with the backing, resources and know-how to be successful. As a result, they swore by him. Shankar is also a great technical and analytical mind, with deep cross-functional knowledge. He knows how to take the most complex ideas, break them down into their essential parts, identify solutions, and communicate this back effectively to any skill set level. He is one of the best mental and physical whiteboarders I have ever worked with. He is superb with customers, able to build quick rapport, as well as long term trust and relationships. He has great communication skills, and knows how to listen and ask the right questions. Beyond this, he is passionate, cares deeply and also has a great sense of humor that is additive to a workplace. I couldn't recommend Shankar higher for any opportunity.
Joel Sullivan
I had the great pleasure of working with Shankar while he was in the role as Sr. Director of Customer Success at Strongview (now Selligent), and the word that I would associate most strongly with him is "leader." While I did not report to him directly, I frequently sought his advice when trying to figure out a technical solution to present to a customer, and I often had to stand in a queue to wait to speak to him because so many people depended on his wise judgment and years of experience to help sort through difficult situations. Shankar has the perfect combination of a cool head and a warm heart, and coupled with the technical skills and knowledge he possesses, he rises above being just a competent leader to being a model of inspiration. In short, he's the sort of manager who knows how to cultivate and retain talented people, which is an increasingly valuable skill for companies who want to attract and keep resources. Not only was Shankar great at managing internal resources, but he excelled at onboarding new customers through finding creative solutions for technical needs as well as being a great communicator in helping them understand how to use the product best. While we were working together on the Yahoo! project (the biggest in the company's history), there were a lot of unknowns, and sometimes it felt like we had hit a brick wall, but I always knew I could count on Shankar to calmly deal with the issues while expertly handling the customer's expectations. His experience and personality make him a valuable asset to any company, and I will always be thankful for the lessons I learned while working with him.
S R Chandrashekar
Shankar is a seasoned professional. He is always in tune with the needs of his customers. His ability to draw on his experience to develop thoughtful solutions to meet customer challenges makes working with him a pleasure. His understanding of the product coupled with his strong technical background makes it easy to find solutions where none existed.
Credentials
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Product Led Growth Certification
Product School | GainsightSep, 2022- Oct, 2024
Experience
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GEMS B SCHOOL
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India
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Higher Education
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1 - 100 Employee
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Head of International Growth & Partnerships
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Aug 2022 - Present
✅Develop and Implement International Growth Strategy ✅Identify & Establish Partnerships ✅Nurture Existing Partnerships ✅Market Research & Analysis: ✅Develop and Implement International Growth Strategy ✅Identify & Establish Partnerships ✅Nurture Existing Partnerships ✅Market Research & Analysis:
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Improvado
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United States
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Advertising Services
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1 - 100 Employee
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Co-Founder
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Jan 2018 - Present
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Chief Customer Officer
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Jan 2018 - Nov 2019
Improvado is data aggregation and transformation platform built for marketers, by marketers. We help marketers gather all marketing data via API into one centralized location without the help of developers. We reduce manual reporting time by 90%, saving our customers 10-40 hrs/wk by automating manual reporting across platforms. We currenly support 80+ Integrations including: Facebook, Adwords, Google Analytics, Instagram, Snapchat, Linkedin, Twitter, Adwords, Outbrain, Adroll &… Show more Improvado is data aggregation and transformation platform built for marketers, by marketers. We help marketers gather all marketing data via API into one centralized location without the help of developers. We reduce manual reporting time by 90%, saving our customers 10-40 hrs/wk by automating manual reporting across platforms. We currenly support 80+ Integrations including: Facebook, Adwords, Google Analytics, Instagram, Snapchat, Linkedin, Twitter, Adwords, Outbrain, Adroll & many more. Learn more about our API/ETL data aggregation platform: + SQL access to any data warehouse + Access data via Improvado's reporting dashboard or any BI tool, like Tableau or Looker. + Fully automate all custom dashboards + Connect into any data warehouse or database + Custom data transformation solutions are available We're backed by the CEOs of LiveRamp, Pubmatic, Adroll, Amobee, Turn & more. Request a demo at improvado.io or sales@improvado.io
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Antler
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United Kingdom
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Retail
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1 - 100 Employee
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Consultant
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Sep 2023 - Nov 2023
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Founder & Chief Strategy Officer
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Jun 2021 - Aug 2023
Sept 21, 2023 🎉👍**INFOIVY is now part of DashStack**🚨⚡ INFOIVY provides consulting & advisory services to customer success, account management and customer service organizations . We help customer success leadership build an organization that is designed to achieve the best possible customer experience by aligning people, tools with a future-ready strategy. In addition to traditional methods we also utilize our world-class AI-Machine Learning platform to perform deep analytics on your… Show more Sept 21, 2023 🎉👍**INFOIVY is now part of DashStack**🚨⚡ INFOIVY provides consulting & advisory services to customer success, account management and customer service organizations . We help customer success leadership build an organization that is designed to achieve the best possible customer experience by aligning people, tools with a future-ready strategy. In addition to traditional methods we also utilize our world-class AI-Machine Learning platform to perform deep analytics on your data to uncover hidden issues and opportunities to optimize customer services delivery to drive lower #churn, higher NPS & achieve the elusive 140% Net Revenue Rate milestone Show less Sept 21, 2023 🎉👍**INFOIVY is now part of DashStack**🚨⚡ INFOIVY provides consulting & advisory services to customer success, account management and customer service organizations . We help customer success leadership build an organization that is designed to achieve the best possible customer experience by aligning people, tools with a future-ready strategy. In addition to traditional methods we also utilize our world-class AI-Machine Learning platform to perform deep analytics on your… Show more Sept 21, 2023 🎉👍**INFOIVY is now part of DashStack**🚨⚡ INFOIVY provides consulting & advisory services to customer success, account management and customer service organizations . We help customer success leadership build an organization that is designed to achieve the best possible customer experience by aligning people, tools with a future-ready strategy. In addition to traditional methods we also utilize our world-class AI-Machine Learning platform to perform deep analytics on your data to uncover hidden issues and opportunities to optimize customer services delivery to drive lower #churn, higher NPS & achieve the elusive 140% Net Revenue Rate milestone Show less
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Sager AI
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United States
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Software Development
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1 - 100 Employee
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Advisor
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Feb 2022 - Jul 2023
Sager is a cutting edge platform for customer success organizations that can predict churn and uncover up-sell opportunities using advanced AI techniques by analyzing multiple data sources. And thus help you improve your Net Retention Rate. Sager is a cutting edge platform for customer success organizations that can predict churn and uncover up-sell opportunities using advanced AI techniques by analyzing multiple data sources. And thus help you improve your Net Retention Rate.
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SIGNET
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Blockchain Services
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VP & Head Of Customer Success and Delivery
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Dec 2019 - Jul 2022
• Be responsible for all client success & delivery services globally • Strategic point of contact for senior marketing and briefing engagement executives of Fortune 500 clients • Work with management team to bring solutions to prospective clients and to build the business of current clients • Mentor and develop success, on-boarding, training and technical support teams and direct them in finding creative solutions to both client and internal challenges and to foster knowledge-sharing • Be responsible for all client success & delivery services globally • Strategic point of contact for senior marketing and briefing engagement executives of Fortune 500 clients • Work with management team to bring solutions to prospective clients and to build the business of current clients • Mentor and develop success, on-boarding, training and technical support teams and direct them in finding creative solutions to both client and internal challenges and to foster knowledge-sharing
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Selligent
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United Kingdom
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Capital Markets
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Senior Director Customer Success
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Nov 2011 - Feb 2018
Manage teams responsible for custom project development, data integration, new customer on-boarding and solution support functions. Joined the company when it was called Strongmail in 2011. Strongmail was acquired by HGGC in July 2015 and merged with Selligent, a global leader in multi-channel digital marketing. Manage teams responsible for custom project development, data integration, new customer on-boarding and solution support functions. Joined the company when it was called Strongmail in 2011. Strongmail was acquired by HGGC in July 2015 and merged with Selligent, a global leader in multi-channel digital marketing.
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Cornerstone OnDemand
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United States
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Software Development
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700 & Above Employee
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Senior Director, Tech. Services
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Mar 2009 - Nov 2011
Joined as 9th employee in a small startup, called Evolv-on-demand. The company was later acquired by Cornerstone On-Demand in Oct 2014. Architect-ed and created cloud strategy for the company to host mission critical applications for the worldwide customer base. Also, architect-ed and managed the big data framework that is utilized for recruitment analytics, selection science and business intelligence to drive the core of the business Joined as 9th employee in a small startup, called Evolv-on-demand. The company was later acquired by Cornerstone On-Demand in Oct 2014. Architect-ed and created cloud strategy for the company to host mission critical applications for the worldwide customer base. Also, architect-ed and managed the big data framework that is utilized for recruitment analytics, selection science and business intelligence to drive the core of the business
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BroadSoft
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United States
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Telecommunications
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100 - 200 Employee
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Director Of Technical Services
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Apr 2005 - Jan 2009
• Joined during early startup stage of Transera that was later on was acquired by Broadsoft. • Created networking infrastructure for deployment of hosted call center/ACD service to world-wide customers • Created service delivery tools and processes to be followed by world wide operations • Developed business continuity models for all hosted applications • Created and Managed professional services group; put in place tools and processes to run this function • Worked with vendors… Show more • Joined during early startup stage of Transera that was later on was acquired by Broadsoft. • Created networking infrastructure for deployment of hosted call center/ACD service to world-wide customers • Created service delivery tools and processes to be followed by world wide operations • Developed business continuity models for all hosted applications • Created and Managed professional services group; put in place tools and processes to run this function • Worked with vendors (Cantata, Snowshore, Cisco) and designed detailed specifications required for defect/enhancement resolution Show less • Joined during early startup stage of Transera that was later on was acquired by Broadsoft. • Created networking infrastructure for deployment of hosted call center/ACD service to world-wide customers • Created service delivery tools and processes to be followed by world wide operations • Developed business continuity models for all hosted applications • Created and Managed professional services group; put in place tools and processes to run this function • Worked with vendors… Show more • Joined during early startup stage of Transera that was later on was acquired by Broadsoft. • Created networking infrastructure for deployment of hosted call center/ACD service to world-wide customers • Created service delivery tools and processes to be followed by world wide operations • Developed business continuity models for all hosted applications • Created and Managed professional services group; put in place tools and processes to run this function • Worked with vendors (Cantata, Snowshore, Cisco) and designed detailed specifications required for defect/enhancement resolution Show less
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Nuasis
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Software Development
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Senior Manager, Engineering
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Oct 2001 - Mar 2005
• Oversaw design, implementation of all media handling modules (Voice, Email, IM, Web based collaboration tools) • Managed team of 12 developers with full responsibility for project time-lines and quality objectives • Created the software support and upgrade process and tools for the 20+ enterprise customers • Oversaw design, implementation of all media handling modules (Voice, Email, IM, Web based collaboration tools) • Managed team of 12 developers with full responsibility for project time-lines and quality objectives • Created the software support and upgrade process and tools for the 20+ enterprise customers
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HearMe
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Ireland
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Non-profit Organizations
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1 - 100 Employee
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Director, Application Engineering
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1998 - 2001
• Led the engineering effort for Starter Applications suite of products. This suite consisted of instant messenger product and instant text based conferencing product. Both products were written in Java. • Led the engineering effort for VoiceContact SDK product which allowed user to user voice communication over the internet. Languages used: Java and Javascript. • Led the engineering effort for ConferenceCreator product. The product is geared for the corporate user to easily create and… Show more • Led the engineering effort for Starter Applications suite of products. This suite consisted of instant messenger product and instant text based conferencing product. Both products were written in Java. • Led the engineering effort for VoiceContact SDK product which allowed user to user voice communication over the internet. Languages used: Java and Javascript. • Led the engineering effort for ConferenceCreator product. The product is geared for the corporate user to easily create and manage phone based conferences. This product supports both SIP and H323 protocols. Technologies used: JBoss, Java, JSP, and Oracle. • Filed and granted two patents related to telephony/communication fields Show less • Led the engineering effort for Starter Applications suite of products. This suite consisted of instant messenger product and instant text based conferencing product. Both products were written in Java. • Led the engineering effort for VoiceContact SDK product which allowed user to user voice communication over the internet. Languages used: Java and Javascript. • Led the engineering effort for ConferenceCreator product. The product is geared for the corporate user to easily create and… Show more • Led the engineering effort for Starter Applications suite of products. This suite consisted of instant messenger product and instant text based conferencing product. Both products were written in Java. • Led the engineering effort for VoiceContact SDK product which allowed user to user voice communication over the internet. Languages used: Java and Javascript. • Led the engineering effort for ConferenceCreator product. The product is geared for the corporate user to easily create and manage phone based conferences. This product supports both SIP and H323 protocols. Technologies used: JBoss, Java, JSP, and Oracle. • Filed and granted two patents related to telephony/communication fields Show less
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Senior Software Engineer
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1990 - 1998
Worked on data base engine, networking and tools for transaction and memory management. Also worked on *nix and system level programming. Worked on data base engine, networking and tools for transaction and memory management. Also worked on *nix and system level programming.
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Education
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Florida Atlantic University
Master of Science - MS, Computer Science -
Southwest University
Master of Business Administration - MBA, Organizational Leadership -
Indian Institute of Technology, Kharagpur
Bachelor of Technology - BTech, Elecitrical Engineering
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