Shankari Sivabalan
Assistant Registrar at Tunku Abdul Rahman University of Management and Technology- Claim this Profile
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Bahasa Malaysia Professional working proficiency
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English Professional working proficiency
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Tamil Native or bilingual proficiency
Topline Score
Bio
Joanne Yim, PhD
I am very fortunate to work with Shan as she is the quality assurance officer for our programmes of study. She is a pleasure to work with, being very organized, efficient, prompt, and has great attention to details. Her role in the institution’s QA processes is instrumental in accomplishing the accreditation of our programmes. She would be an asset to any team as she is always positive, pragmatic and approachable even during the demanding times of accreditation exercises.
Suhartini Samsudin
Through my experience working with Ms. Shankari, she is an easy and pleasant person with good experience in her field of work. She made my work easier through her good communication and coordination. Would love to work with her again someday!
Joanne Yim, PhD
I am very fortunate to work with Shan as she is the quality assurance officer for our programmes of study. She is a pleasure to work with, being very organized, efficient, prompt, and has great attention to details. Her role in the institution’s QA processes is instrumental in accomplishing the accreditation of our programmes. She would be an asset to any team as she is always positive, pragmatic and approachable even during the demanding times of accreditation exercises.
Suhartini Samsudin
Through my experience working with Ms. Shankari, she is an easy and pleasant person with good experience in her field of work. She made my work easier through her good communication and coordination. Would love to work with her again someday!
Joanne Yim, PhD
I am very fortunate to work with Shan as she is the quality assurance officer for our programmes of study. She is a pleasure to work with, being very organized, efficient, prompt, and has great attention to details. Her role in the institution’s QA processes is instrumental in accomplishing the accreditation of our programmes. She would be an asset to any team as she is always positive, pragmatic and approachable even during the demanding times of accreditation exercises.
Suhartini Samsudin
Through my experience working with Ms. Shankari, she is an easy and pleasant person with good experience in her field of work. She made my work easier through her good communication and coordination. Would love to work with her again someday!
Joanne Yim, PhD
I am very fortunate to work with Shan as she is the quality assurance officer for our programmes of study. She is a pleasure to work with, being very organized, efficient, prompt, and has great attention to details. Her role in the institution’s QA processes is instrumental in accomplishing the accreditation of our programmes. She would be an asset to any team as she is always positive, pragmatic and approachable even during the demanding times of accreditation exercises.
Suhartini Samsudin
Through my experience working with Ms. Shankari, she is an easy and pleasant person with good experience in her field of work. She made my work easier through her good communication and coordination. Would love to work with her again someday!
Experience
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Tunku Abdul Rahman University of Management and Technology
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Malaysia
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Higher Education
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500 - 600 Employee
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Assistant Registrar
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Aug 2017 - Present
• Meticulous documentation processing/review of new programmes’ internal and external endorsements/registration with the Malaysian Qualifications Agency (MQA) in a timely manner. • Smooth coordination with academic departments on the completeness and accuracy of documentation for submission to regulatory bodies. • Administer application of new programmes’ and revisions of programme registration with the Ministry of Higher Education (MOHE) promptly for both main and branch campuses. • Facilitation of programmes’ reviews, accreditation visits and course file audit exercise. • Timely broadcast of the regulations for Academic Quality Assurance by MQA and MQA regulation content expert. • Coordinated logistics preparation for 37 programmes’ MQA Maintenance Audit. • Fostered and maintained a positive relationship being the primary liaison with internal stakeholders and external regulatory bodies (eg: MOHE, MQA, professional bodies and etc). • Proficient e-IPTS ( MOHE) and e-Semakan (MQA) user. • Management of the office administration and coordination of physical records. • Perform as an internal auditor for SIRIM certification on an annual basis and as an auditor in the Course File Maintenance Audit. • Safety and health officer for the department. • Malaysian Qualification Statement (MQS) and Malaysian Qualification Register (MQR) maintenance, Online Course Evaluation and other ad hoc task. • Maintained the department’s webpage and manage the department’s Google drive and calendar. • Engaged as secretary for franchise programme exercise. Show less
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British Council
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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Examination Services Officer
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Oct 2013 - Jul 2017
I have worked extensively on Aptis test (computer based language proficiency test) delivery nationwide in my current capacity. Led the planning, designing, development new initiative (SOPs) focused on test delivery, staff travel claims and results' processing. Successfully established & maintained detailed administrative and procedural processes improving accuracy and efficiency of candidate management and client reporting. Supervised a team of IT personnel and administrators, ensuring service level agreements are met. Being the primary liaison, I have improved the communication between clients, regional training participants, and vendors. Proficient SAP user (Sales & Distribution). Show less
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Service Coordinator
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Mar 2013 - Sep 2013
Administrator for the sales division (PO, DO, and Invoices). Coordinate the service schedule. Administrator for the sales division (PO, DO, and Invoices). Coordinate the service schedule.
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HELP College of Arts and Technology
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Malaysia
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Higher Education
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1 - 100 Employee
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Admin Coordinator
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Mar 2012 - Feb 2013
Student Affairs & Transportation Department Event Coordination Students Clubs & Societies advisor Budget management Student Affairs & Transportation Department Event Coordination Students Clubs & Societies advisor Budget management
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TMC College, Malaysia
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Education Management
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1 - 100 Employee
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Marketing Executive cum Assistant Registrar
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Mar 2011 - Feb 2012
Marketing and MQA related matters Marketing and MQA related matters
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Service Coordinator
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Oct 2009 - May 2011
- Coordinated technicians and relevant repair units upon receiving approval of the service quotation. - Communicated with customers about their machines and recommended the best solution. - Promptly responded to ad-hoc tasks from members of staff, clients, and fax. - Preparation of monthly stock report. - Set up of machines driver in customer’s place. - Verified and logged in deadlines for responding to service inquiries. Managed quality communication, customer support, and product representation for each client. - Interacted with customers to follow up on collection statuses and expedited payment collection. - Responsible for ringing up customers (debtors) in a timely manner and guaranteeing a high level of customer service. Show less
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Olympia College Sdn. Bhd.
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Malaysia
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Education Administration Programs
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1 - 100 Employee
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Admin Assistant
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Oct 2008 - Sep 2009
Administrator for post-graduate school. Administrator for post-graduate school.
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Administrator
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Dec 2004 - Mar 2005
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Education
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2009 - 2011
University of Ballarat
Bachelor's degree, Business, Management, Marketing, and Related Support Services -
2005 - 2008
Unity College International
Diploma, Human Resources Management/Personnel Administration, General
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