Experience

Radical Softtech Systems Private Limited

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• General Manager - Business Development & Sales

  • avr. 2020 - - aujourd’hui

• Associate Business Development Manager

  • nov. 2019 - mars 2020



infySEC

• India
• Computer and Network Security
• 1 - 100 Employee

• Business Development Manager

  • sept. 2018 - avr. 2019



Supreme Computers India Private Limited

• India
• Computer Hardware Manufacturing
• 100 - 200 Employee

• Business Development Manager (Samsung Mobility Division)

  • mars 2018 - juin 2018



Skylink Multimedia Private Limited

• India

• Customer Relationship Manager

  • janv. 2016 - déc. 2017

  ROLE & RESPONSIBILITIES:-----------------------------1) My primary responsibility is to maintain Long-Term, Post -sales relationships with the existing clients across a wide selection of companies and industries at the enterprise level.2) Sending proposals for the received projects with client requirements and finalizing rates to complete the project at the requested deadline provided by the clients.3) Work Pro-actively with existing and newly introduced customers to ensure that they continuously receive their requirements and services from us.4) Focusing on relationship management to ensure that the customers serve as positive references and continue their standardization with my company.5) Act as the liaison between the client and other departments within my company such as Business Development, Product development, and Technical Services.6) Identify and close opportunities for upgrades and growth.7) Approximately 10% to 20% travel required for my job profile to go out- stations by my company management to complete or to get new projects time to time.8) Deploy successful marketing campaigns and own their implementation from ideation to execution.9) Managing marketing Budgets and allocate/invest funds wisely.10) Measure and report performance of marketing campaigns, gain insight and assess against goals.



Reliance Communications

• India
• Telecommunications
• 700 & Above Employee

• Store Manager (Sales & Marketing) for GK Business India Pvt Ltd

  • juil. 2014 - déc. 2015

  ROLE & RESPONSIBILITIES:-----------------------------1) Take care of the day to day operations of the store and ensures maximum profitability for the store.2) Handle customer issues and requirements in a very quick and efficient manner. 3) Delegate responsibilities to the subordinates according to their specializations and extract the best out of them to increase the sales as per the target allotted.4) Display the merchandise so that it immediately catches the attention of the customers and ensure that the store meets the expectations of the customers and lives up to its predefined brand image.5) Ensure sufficient inventory is available at the store to avoid being “out of stock”.6) Responsible for planning, managing profit, and loss, handling cash at the store as well as collating daily sales as well as other necessary reports along with my subordinates.7) Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.8) Analyze markets merchandise by studying advertising, sales promotion, and display plans also operating and financial statements for profitability ratios.9) Handle Product management including ordering, receiving, price changes, handling damaged products, and returns.10) Supervise each individual employee is adequately trained to fill their job title and supervise the work that they do throughout their employment at the store.



Colan Infotech Private Limited

• India
• IT Services and IT Consulting
• 400 - 500 Employee

• Business Development Executive

  • août 2013 - juin 2014

  ROLE & RESPONSIBILITIES:-----------------------------a) Prospect for potential new clients and turn this into increased business.b) Cold call as appropriate within the market or geographic area to ensure sales pipeline of opportunities and meet potential clients by growing, maintaining, and leveraging the network.c) Identify potential clients, and the decision makers within the client organization.d) Research and build relationships with new clients.e) Set up meetings between client decision makers and company’s practice leaders/Principals.f) Plan approaches and pitches and Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.g) Participate in pricing the solution/service.h) Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion and Use a variety of styles to persuade or negotiate appropriately.i) Present new products and services and enhance existing relationships.j) Work with technical staff and other internal colleagues to meet customer needs.k) Arrange and participate in internal and external client debriefs.l) Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.m) Submit weekly progress reports and ensure data is accurate.n) Forecast sales targets and ensure they are met by the team.o) Track and record activity on accounts and help to close deals to meet these targets.



Kensium BPO

• United States
• Legal Services
• 1 - 100 Employee

• Client Manager, Vendor Co-ordinator & Production Co-ordinator (LPO Division)

  • avr. 2009 - juin 2013

  ROLE AND RESPONSIBILITIES:--------------------------------------a) Responsible for handling client emails (Both Outbound & Inbound clients) and managing client expectations about project details.b) Identifying the additional project requirements to meet the quality level as per the client needs.c) Coordinating with the team to ensure the understanding and alignment of client goals at each production and quality levels. d) Monitoring production with quality performance and taking appropriate action with Operation Manager.e) Drive projects to In-house by handling multiple priorities within the client deadlines.f) Conducting meeting with the concerned managers on production and quality issues on weekly basis.g) Maintaining a strong relationship with the clients.h) Responsible for the final quality output delivered to the end clients.i) Direct management to Operation Manager.j) Responsible for receiving project delivery schedules from each partner/vendor to make sure that their deadlines not crossing the client deadlines.k) Have periodic communications with partners/vendors on any TAT change, fixing Rush TAT to meet the client deadlines, quality oriented issues, project scope, Urgent client requirement in instruction change or any technical issues (like image downloading, image missing, corrupted images, broadband speed issues etc).l) Maintain Partner’s Utilization report, Shift communication report and Partner/vendor production report (Weekly basis).m) Responsible to work on both unskilled and complex tasks to meet the ultimate requirements needed time to time-related to the production and as per the project complexityn) Allot work to production team based on the client deadlines and project priority. o) Supervise and guide team members on doubts raised in the project to produce error-free documents.p) Supervise all the process is going step by step as per the production workflow structure with analytical approach to problem-solving.



Prodigy Infotech Private Limited

• Project Leader (LPO Division)

  • sept. 2008 - mars 2009

  ROLE AND RESPONSIBILITIES:----------------------------------a) Responsible for handling & managing the team of Data Conversion Technicians, Quality Analysts, Team Leaders.b) To interact with the outbound & inbound clients and ensure their expectation are met.c) Managing the team performance as per client requirement.d) Analysis of reports, team performance reports and initiating appropriate action plans.e) Training team members, planning, assigning and directing work.f) Motivate the team members to improve the team performance. Reviewing the process with the concerned TLs.g) Preparing the team analysis report and to conduct regular team meetings.h) Handling vendor operations.



Cenza Technologies

• Medical Equipment Manufacturing
• 1 - 100 Employee

• Litgation Trainer & Quality Analyst (LPO Division)

  • févr. 2002 - août 2008

  1) ROLE AND RESPONSIBILITIES (LITIGATION TRAINER ):NEW RECRUITS TRAINING (EXTERNAL)--------------------------------------------------a) Receive New Recruits List from Human Resource Manager to initiate the first level of training for the next.day.b) Prepare the training plan for the batch after immediate receiving of the New Recruit List.c) Explain about Litigation Support Service (LPO Domain) and its importance in the job.d) Explain about Data Conversion process and different fields as per general coding rule.e) Provide Coding Tool Demo by the help of LCD Projector.f) Take Class in Real Time Projects and provide practicals training.g) Clear Doubts raised by the new recruits after each training session.h) Give QC (Quality Checkers professionals) Feedbacks for the coded documents done by the new recruits.i) Conducting tests and preparing the quality report for individual performance on litigation coding process.j) Getting GM (General Manager) Approval before sending new recruits to production dept based on their individual performance.U+A TRAINING (INTERNAL) (Unitization & Attachment Range Process)----------------------------------------------------a) Prepare U+A training schedule for the concerned batch after discussing with the production dept.b) Give introduction on Unitization and Attachment Range and its importance.c) Provide U+A Tool Demo and explain the hotkeys to help them understand the tool with the help of LCD Projector.d) Take the class in Real Time Projects and provide practicals training.e) Evaluate them based on the Practical done by the Data ConversionTechnician’s.2) ROLE AND RESPONSIBILITIES (QUALITY ANALYST):a) Receiving Customer Manual & preparing In-house Manual.b) Prepare U+A, Coding and Output Specification based on Customer Manual.c) Go through customer feedback and updating to DCT’s.d) Checking the final database for quality data coded by the DCT’s to send data to clients as the final product.