Associate General Manager-Marketing Head for Custom Software and Managed Services

• Apr 2022 - Present

Team Leader

• Jul 2017 - Mar 2022

As a Team Lead need to support my team members to achieve their KRA. Preparing Team Reports, strategy plan, achieving MOM and YOY sales target for my team. Handling client escalations, Team supervising.  Responsible for Team Sales Target and New Client Acquisitions  Planning for Call and E-Mail campaigns, Requirement gathering & New project signing Generating revenue to the company through global IT outsourcing services Converting lead into sale and achieving team sales targets (Month/Quarter/Yearly targets) Training new resources, providing regular feedback on their performance Project & Tech Discussion Coordination with software development team Additional responsibility as account manager for Medical Transcription Services Show less

Senior Business Development Executive

• Jul 2015 - Jul 2017

G2Techsoft is a Part Of Large IT Group In India. Our Parent Company Is CG Vak Software Exports Pvt Ltd. IT Outsourcing throughout the Globe. Building Sales Pipeline-Cold Calling-Fixing Appointments.

Senior Process Associate

• Aug 2013 - Jul 2015

 Handling inbound cold calls converting to sales leads.  Upselling-Convincing customers for Double and Triple Play  Processing credit check and schedule installation on the call for major US Internet providers like Comcast, AT&T, Time Warner, Etc..  Handling Credit Card Payments with PCI data security standard.  Ensure QA calling guidelines.  Handling inbound cold calls converting to sales leads.  Upselling-Convincing customers for Double and Triple Play  Processing credit check and schedule installation on the call for major US Internet providers like Comcast, AT&T, Time Warner, Etc..  Handling Credit Card Payments with PCI data security standard.  Ensure QA calling guidelines.

Customer Support Executive

• Jul 2009 - Jun 2013

 Fixing Appointments for new client sign up.  Supporting Existing clients Email and Chat support.  Invoice Generation and Payment Follow up  Card Payment Process on the call with PCI data security standard.  Litigation and Small Claims settlement  Fixing Appointments for new client sign up.  Supporting Existing clients Email and Chat support.  Invoice Generation and Payment Follow up  Card Payment Process on the call with PCI data security standard.  Litigation and Small Claims settlement

Customer Support Specialist

• Oct 2007 - May 2009

I was working for Tata TeleService Customer Care Axis Business Unit Inbound Process.  Handling inbound customer support calls for Tata Teleservices.  Providing FTR.  Creating support tickets on calls and assign to concern team. I was working for Tata TeleService Customer Care Axis Business Unit Inbound Process.  Handling inbound customer support calls for Tata Teleservices.  Providing FTR.  Creating support tickets on calls and assign to concern team.