Experience

Broadway Infotech

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Technical Support Executive

  • Oct 2017 - Present

  Working as tech support executive for multinational company. I am working with Broadway Infotech. They are located globally & serving clients in various countries. They are into Web designing, Web- Hosting, Online Marketing & online stores for E- Commerce Platforms. I am working as tech support executive for hosting related support.Job Responsibilities• Logging & responding to the tickets in the CRM as Level 1 technician. • Helping clients by providing access for billing, sharing hosting login details & resolving issues concerned with emails via remote session & taking their feedback telephonically. • Interacting with clients over the phone for configuring emails on Andriod & IOS based devices.• Coordinating with technical team for resolving the issues related to websites hosted with us. • Understanding the requirements from clients for designing websites for them & sharing the proposal through email after discussing it internally with the management. • Follow up with clients for payments over the phone on overdue invoices. Maintaining brief summary of the payment collection done on weekly & monthly basis & sharing the same across the team for their reference.

• Technical Support Specialist

  • Oct 2017 - Present

  • Attending the tickets raised by clients as Level 1 technician. • Coordinating with technical team for resolving the issues which are related to websites hosted with us. • Helping clients by providing access for billing, sharing hosting login details & resolving issues concerned with emails via remote session & taking their feedback telephonically. • Interacting with clients over the phone for configuring emails on Andriod & IOS based devices.• Maintaining excel sheets for accounts hosted on various servers. • Understanding the requirements from clients for designing websites for them & sharing the proposal through email after discussing it internally with the management.