Experience

Solara Medical Supplies

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Team Lead

  • Oct 2017 - Present

  Maintain a positive and professional work environment. Run daily reports Created/maintain an insurance 101 training manual Provide daily insurance coaching and oversee insurance training courses Handle and resolve disgruntled customers Provide excellent customer service via phone and face-to-face interactions Update and create new/existing customer accounts Process customer orders for home delivery Verify medical and RX insurance eligibility and benefits Submit and process insurance prior authorizations and patient's payments Work with Brightree, ILMS, Parachute, and Salesforce software systems Provide daily work quality assurance checks and coaching for the team Complete clinical documentation review and processing Show less


Job Seeker
• India
• IT Services and IT Consulting
• Medical Administrator

  • Oct 2010 - Present


J & B Medical Supply Co., Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Assistant Supervisor/Medical Customer Service Rep

  • Aug 2012 - Mar 2017

  Maintained a positive and professional work environment. Assisted with the day-to-day operations of 15 or more employees. Created a new hire training manual. Created weekly and monthly job quality quizzes. Assisted with employee evaluations. Handled and resolved disgruntled callers and customers. Provided excellent customer service via phone and face-to-face interactions. Updated and created new customer accounts. Processed customer's orders for home delivery. Verified medical insurance eligibility and coverage. Processed and correct medical claims. Submitted and process insurance prior authorizations and coinsurance payments. Show less



Michigan Orthopedic Services

• Hospitals and Health Care
• 1 - 100 Employee

• Billing Coordinator/Office Assistant

  • Oct 2010 - May 2011

  Provided excellent customer service via phone and face-to-face interactions. Created and updated patient's charts. Created and verified patient's appointment times, dates, and locations. Verified insurance eligibility and coverage. Worked medical front desk duties. Performed clerical duties. Primary assistant to the orthopedist. Aided in bringing in new business to the company. Provided excellent customer service via phone and face-to-face interactions. Created and updated patient's charts. Created and verified patient's appointment times, dates, and locations. Verified insurance eligibility and coverage. Worked medical front desk duties. Performed clerical duties. Primary assistant to the orthopedist. Aided in bringing in new business to the company.