Experience

Hilton President Kansas City

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Dec 2022 - Present

  Provided a welcoming, professional environment to ensure customer satisfaction. Cleaned and sanitized the work area. Assisted with the check-in and check-out process. Assisting guests with making reservations. Completed checklist and ran reports. Provided a welcoming, professional environment to ensure customer satisfaction. Cleaned and sanitized the work area. Assisted with the check-in and check-out process. Assisting guests with making reservations. Completed checklist and ran reports.



Hampton Inn & Suites Kansas City Downtown/Crossroads

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Jan 2021 - Oct 2022

  Provided a welcoming, professional environment to ensure customer satisfaction.Inspected work areas such as hallways, outdoors, and more to ensure a safe working environment.Replenished condiments, beverages, and supplies, ensuring the highest safety and sanitation standards.Cleaned and sanitized work area and lobby for expected customer volume.Anticipating guest needs.Completing Shift checklist and running reports.Perform front desk tasks such as answering phones, booking, and canceling reservations. Show less

• Front Office Supervisor

  • Jul 2022 - Sep 2022

  Scheduling of front desk employees.Filling in for employee callouts.Ran weekly and daily reports to ensure we were meeting brand standards.Assisted in the training of new employees.Answering telephones and emails regarding follow-ups and complaints.Followed up with staff members in different departments.Assisted with housekeeping and breakfast needs.Held staff meetings and updated staff on new policies and procedures.Dealing with guests' complaints.Assisted in the hiring and interview process. Show less



Hampton Inn by Hilton

• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • May 2020 - Oct 2020

  Provided a welcoming, professional environment to ensure customer satisfaction. Inspected work areas such as hallways, outdoors, and more to ensure a safe working environment. Replenished condiments, beverages, and supplies, ensuring the highest safety and sanitation standards. Cleaned and sanitized work area and lobby for expected customer volume. Took over server sections as needed to assist with customer needs. Performed front desk tasks such as answering phones, booking, and canceling reservations. Show less



Kansas City Marriott Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Fresh Bites Room Server

  • Aug 2019 - Nov 2019

  Greeting customer/ customer relationship. Food handling and deliveries Safety and ongoing training updates. Answer customers, take orders, and resolve guest issues. Greeting customer/ customer relationship. Food handling and deliveries Safety and ongoing training updates. Answer customers, take orders, and resolve guest issues.