Experience

Micro Constructions (Pvt) Ltd
• Sri Lanka
• Construction
• 1 - 100 Employee
• Marketing Coordinator

  • Jun 2019 - Present


Etisalat Lanka (Private) Limited

• Sri Lanka
• Telecommunications
• 200 - 300 Employee

• Senior Speciallist in Credit & Collection

  • Aug 2013 - Jun 2019

  * Handling a corporate base over 3800 accounts and over 80k connections giving each of them personalized treatments.* Attending to customer complaints and coordinating with departments.* Analyze monthly usage of each corporate and send reminders in their preferred mode.* Segmenting a corporate based on their corporate value/ business hierarchy / payment patterns/ monitoring methods* Collecting of bad debt and involved in dispute resolution

• Senior Specialist Business Customer Experience

  • Jan 2017 - Dec 2017

  * Resolve the complaints receive through corporate customers within the service levelstandards and provide prompt responses for disputes.* Provide accurate information to the requests and queries receive from the corporatecustomers and fulfill the requirements within the service level standards.* Achieve performance excellence and customer satisfaction index as per the set target.* Actively engage in up selling – cross selling of value added services.* Maintain a sustainable relationship with customers. Show less

• Call Center Specialist

  • Aug 2013 - Dec 2016

  Handling customer inquiries & complaints with accurate information.* Escalation of issues to Support teams in order to resolve the issue to the customer’scomplete satisfaction.* Maintain first call resolution* Maintain service levels above 85%.


Arab Beverages and Seafood Supreme
• Food and Beverage Services
• 1 - 100 Employee
• HR Assistand / E Goverment In Charge

  • Apr 2011 - May 2013