Experience

GAUGE81

• Netherlands
• Retail Apparel and Fashion
• 1 - 100 Employee

• Client Relations Coordinator

  • Mar 2022 - Present



Mytheresa

• Germany
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Client Relations Manger

  • May 2021 - Oct 2021



MATCHES

• United Kingdom
• Retail
• 500 - 600 Employee

• • Apr 2019 - May 2021

• • May 2018 - Apr 2019



Harvey Nichols

• United Kingdom
• Retail
• 700 & Above Employee

• • Sep 2014 - Feb 2018

  • Managing the life cycle of all VIP clients by updating client files whenever a purchase has been made. Allowing me to keep on track with what a client’s future need will be, and any annual events that they will need items for. • Driving sales by offering an exceptional and professional style advice service.• Surprise and delighting clients to reward them for their loyalty to myself and to the Harvey Nichols brand.• Styling clients entire lifestyles, from wedding days to furnishing a home. Acting as a concierge service beyond a clients fashion needs.• Creating seasonal wardrobes for clients biannually. From both in store appointments and the Stylist At Home service.• Attending and hosting both in store and external events for our VIP clients. This includes pop-ups, seasonal parties and networking events for women in business.• Ensuring all clients are made aware of the benefits of the rewards app and are signed up as this is an important KPI.• Working as part of a team to ensure all appointment inquiries are answered and booked within a twenty four hour time frame. • Liaising with the buying team to place special orders for VIP clients. Show less

• • Jul 2011 - Aug 2014

  I worked as a Sales Advisor in this luxury department store for three years. This role taught me the importance of outstanding customer service, building relationships with regular customers and gaining returning clientele. I acquired an incredible knowledge of brands, trends, style, building rapport and personal styling.



Magistrates Court

• United Kingdom
• 1 - 100 Employee

• Office Clerk

  • Jul 2006 - Sep 2007

  Working for the Central Finance Unit in the Victoria law courts. The responsibilities and achievements I experienced were: • Customer liaison • Problem solving • Working as part of a team • Taking initiative • Communication • Application of number, numerical skill • Data entry Working for the Central Finance Unit in the Victoria law courts. The responsibilities and achievements I experienced were: • Customer liaison • Problem solving • Working as part of a team • Taking initiative • Communication • Application of number, numerical skill • Data entry