Experience

Alamance County Government

• Social Worker Investigative Assessments

  • Mar 2023 - Present

  Burlington, North Carolina, United States •Investigated caseload of 10-35 families monthly for allegations of neglect and abuse. •Initiated and supported actions to protect children in cases of suspected abuse or neglect. •Maintained case history records and prepared reports in a timely manner. •Followed legally mandated procedures and timeframes for cases involving children.



DISC Village

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Residential Counselor

  • Nov 2022 - Feb 2023

  Tallahassee, Florida, United States •Provided case management duties for a caseload of 8-20 patients, promoting individualized quality care. •Conducted individual and group counseling sessions under supervision and documented as required. •Intervened in crisis situations with patients, remaining calm and professional to maintain control. •Devised client-specific treatment plans using research knowledge, clinical experience, and unique client histories. •Monitored and tracked client outcomes.

• Middle School Intervention Specialist

  • Jan 2022 - Nov 2022

  Tallahassee, Florida, United States •Resolved students' behavioral and academic issues in collaboration with family members, teachers, and counselors. •Implemented behavioral programs to achieve positive and appropriate changes. •Helped office personnel with errands, paperwork, and data entry. •Met legal, district and school requirements with detailed student records and progress reporting.

• Counseling Intern

  • Aug 2020 - Dec 2021

  Tallahassee, Florida, United States •Provided case management duties for a caseload of 8-20 patients, promoting individualized quality care. •Conducted individual and group counseling sessions under supervision and documented as required. •Intervened in crisis situations with patients, remaining calm and professional to maintain control. •Devised client-specific treatment plans using research knowledge, clinical experience, and unique client histories. •Monitored and tracked client outcomes.



Agency for Health Care Administration

• Health Services & Facilities Consultant

  • Mar 2019 - Jan 2022

  Tallahassee, Florida, United States •Conducted background investigations to assess employment suitability or eligibility for security clearance. •Safeguarded data and supported security measures, meticulously updating, and maintaining sensitive files in agency clearinghouse. •Gathered information from law enforcement systems, and criminal databases. •Maintained employee personnel files in compliance with HR recordkeeping processes.



Florida Department of Business and Professional Regulation

• Regulatory Specialist II

  • Apr 2018 - Mar 2019

  Tallahassee, Florida, United States •Utilized multi-line phone system taking calls with wait times less than 90 seconds. •Documented transactions daily in CRM system and completed end-of-day processing requirements. •Implemented new procedures to meet customer needs and deliver exceptional service. •Managed customer accounts and provided technical assistance that reduced time spent finding information by 13%.



Florida Department of Children and Families

• Crime Intelligence Technician

  • Aug 2017 - Apr 2018

  Tallahassee, Florida, United States •Collected data information for use in abuse cases and investigations. •Gathered information from law enforcement systems, and criminal databases. •Maintained case history records and prepared reports. •Delivered exceptional customer service to bolster strong relationships and build positive experiences.