Experience

Wind Creek Wetumpka

• IT Technician

  • Mar 2022 - Present



Wind Creek Hospitality

• United States
• Gambling Facilities and Casinos
• 200 - 300 Employee

• IT Technician

  • Mar 2019 - Present

   Answers technical questions, resolve user complaints, research issues, assist the IT Department with the maintenance of all application systems hardware and software. Maintains security and back-up procedures for all application systems. Assists with software and hardware installation/upgrades. Effectively troubleshoots user problems with application software and hardware. Prepares systems documentation; communicate issues back to level II, IT management vendor support personnel and end users. Identifies “quick fix” requirements to the Supervisor, utilizing quality assurance and application testing. May be requested to follow other job-related instructions and to perform other job-related duties subject to all applicable state and federal laws. Show less

• Teleservice Agent

  • Aug 2016 - Mar 2019

   Answer phone inquiries regarding customer accounts. Up-sells and cross sells property amenities.  Make hotel reservations for multiple venues for all Wind Creek properties including Aruba  An answer calls with-in specific time parameters and completes calls in a timely manner. Understands and keeps current mail offers sent to customers and can book appropriate customer offers