Experience

PickApp Farming

• Israel
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Oct 2017 - Present

  Experienced Customer success manager. Working in an innovative agriculture software startup. My job responsibilities include: - Growing successful customer relationships. - Conduct customers' on-boarding. - Provide tailored support, assimilation and in-depth training sessions to customers. - Track, monitor and report our customers' activities using SQL queries. - Consultation, Improve and optimize the performance of our customers. - Gather customers' information and solve issues by evaluating and analyzing feedback. - Creating media content for customers' employee training. - Specification customers' requirements and analyzing customers needs. - Developing application tests in mobile/web environment - Tracking and reproducing defects/bugs. - Writing software test documentations. - Working in dynamic, multi-tasking environment. Other knowledge and skills: - SQL, Jira, CRM Show less