Shani Lee

Membership Representative at Community YMCA of Eastern Delaware County
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Contact Information
us****@****om
(386) 825-5501
Location
Darby, Pennsylvania, United States, US
Languages
  • Vietnamese Limited working proficiency
  • Teochew Native or bilingual proficiency
  • Mandarin Elementary proficiency
Skills

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Bio

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Credentials

  • Hootsuite Platform Certification
    Hootsuite
    May, 2021
    - Nov, 2024
  • Analytics Individual Qualification
    Google AdWords Certified
    Nov, 2019
    - Nov, 2024
  • Social Media Certification
    HubSpot Academy
    Dec, 2019
    - Nov, 2024

Experience

  • Community YMCA of Eastern Delaware County
    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Membership Representative
      • Aug 2018 - Present

      -Maintained membership database, ensuring that all information was current and accurate. -Actively engaged members upon entrance with pleasant greetings. -Identified issues and immediately stepped up to guarantee speedy and effective resolutions. -Schedule and register members for classes offered at the YMCA utilizing the Active Net application. -A liaison between clients and insurance agencies regarding eligibility. -Maintained membership database, ensuring that all information was current and accurate. -Actively engaged members upon entrance with pleasant greetings. -Identified issues and immediately stepped up to guarantee speedy and effective resolutions. -Schedule and register members for classes offered at the YMCA utilizing the Active Net application. -A liaison between clients and insurance agencies regarding eligibility.

  • Rivera Marketing and Media Group
    • United States
    • 1 - 100 Employee
    • Marketing/Social Media Intern
      • Jan 2023 - Apr 2023

      -Designed and presented social media content for 7+ clients. -Managed 3+ social media accounts for clients. -Drafted and designed email marketing campaigns. -Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms. -Responded to comments, posts and questions from various channels. -Performed market analysis and researched latest trends. -Designed and presented social media content for 7+ clients. -Managed 3+ social media accounts for clients. -Drafted and designed email marketing campaigns. -Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms. -Responded to comments, posts and questions from various channels. -Performed market analysis and researched latest trends.

  • Martin Law
    • United States
    • Law Practice
    • 1 - 100 Employee
    • Marketing Assistant
      • Jan 2022 - May 2022

      -Created engaging content for LinkedIn, Facebook, TikTok, and Instagram. -Tracked marketing efforts to monitor results in real-time. -Collected, analyzed and summarized data and trends to provide marketing tracking and research. -Updated spreadsheets with statistical, financial and non-financial information. -Created engaging content for LinkedIn, Facebook, TikTok, and Instagram. -Tracked marketing efforts to monitor results in real-time. -Collected, analyzed and summarized data and trends to provide marketing tracking and research. -Updated spreadsheets with statistical, financial and non-financial information.

  • 5th Floor Analytics
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Consultant Intern
      • Jan 2021 - Mar 2021

      -Identified and leveraged market and customer insights into meaningful brand ideas and strategies. -Analyzed clients and their competitor’s social media and SEO strategy -Created, managed, and analyzed marketing Social Media KPI reports. -Identified and leveraged market and customer insights into meaningful brand ideas and strategies. -Analyzed clients and their competitor’s social media and SEO strategy -Created, managed, and analyzed marketing Social Media KPI reports.

  • Diamond Edge Communications
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Account Planner Intern
      • Aug 2020 - Nov 2020

      -Provided agency perspective on market research planning, execution and translation. -Built a competitor analysis of social media outlets and websites. -Increased client’s social media followers on Instagram by 5.5% and Facebook by 69.7%. -Provided agency perspective on market research planning, execution and translation. -Built a competitor analysis of social media outlets and websites. -Increased client’s social media followers on Instagram by 5.5% and Facebook by 69.7%.

  • Philly Startup Sprint
    • United States
    • E-Learning Providers
    • Summer Intern
      • Jul 2020 - Jul 2020

      A two week intensive training program that connects students with many leaders within the tech and startup industry. These professionals provide a small training course within their respective fields while also mentoring students through a moderated Q&A session afterwards. A two week intensive training program that connects students with many leaders within the tech and startup industry. These professionals provide a small training course within their respective fields while also mentoring students through a moderated Q&A session afterwards.

Education

  • Temple University
    Bachelor's degree, Advertising
    2017 - 2021

Community

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