Shane Vallance
Senior Systems Engineer at Managecast Technologies, Inc.- Claim this Profile
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Topline Score
Bio
Credentials
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Veeam Certified Architect (VMCA) 2023
Veeam SoftwareFeb, 2023- Sep, 2024 -
Veeam Certified Engineer 2021 (VMCE 2021) v11
Veeam SoftwareJan, 2022- Sep, 2024 -
Veeam Certified Engineer (VMCE)
Veeam SoftwareDec, 2016- Sep, 2024 -
Professional Practice Experience Certification
University of Cincinnati
Experience
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Managecast Technologies, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Systems Engineer
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Mar 2021 - Present
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CenterGrid
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Cloud Systems Engineer
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Oct 2018 - Feb 2021
Provided engineering support to operations and network services groups in delivering infrastructure, virtualization, and cloud computing.Managed on-prem, hybrid, and cloud identity and communications solutions, including support, setup, and migrations of Azure, Active Directory, Office 365, and Exchange.Developed documentation for best-practices and procedures as well as training to provide support for multiple solutions to ensure that strict SLA's were met.Assisted sales and service delivery managers to provide technical information regarding new and existing customer on-boarding, solution development, and service-requests.Automated previously manual processes, eg. onboarding new-hires, reporting software license usage, billing.Migrated virtual infrastructures into hosted VMWare vCloud IaaS environment.Provided white-glove support for managed services customer environments including patching, backups, monitoring, and incident management. Show less
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Cloud Systems Administrator
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Feb 2018 - Oct 2018
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IT Network Engineer
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Dec 2015 - Feb 2018
Responsibilities included installation, upgrade, documentation, and support of new and existing infrastructure. On-boarded and supported customers utilizing cloud services and technology. Documented detailed setup and usage instructions for internal systems and customer use. Researched and implemented systems to support Office 365 Sharepoint and Exchange backup, generating new revenue. Researched, designed, and integrated systems to provide Veeam backup and replication, in both Hyper-V and VMware, generating new revenue. Created and optimized Powershell scripts to automatically calculate monthly customer storage usage for billing purposes. Consulted with customers for DR/backup planning and documented project outlines. Show less
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University of Cincinnati
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United States
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Higher Education
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700 & Above Employee
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IT Service Desk Technician
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Nov 2014 - Dec 2015
Remotely diagnosed and resolved support issues efficiently. Adhered to HIPAA compliance requirements. Provided detailed descriptions of issues in trouble ticket system and followed up to ensure quick resolutions. Remotely diagnosed and resolved support issues efficiently. Adhered to HIPAA compliance requirements. Provided detailed descriptions of issues in trouble ticket system and followed up to ensure quick resolutions.
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Education
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2011 - 2017
University of Cincinnati
Bachelor of Science (B.S.), Information Technology | Networking
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