Experience

Attachment and Trauma Institute

• United States
• Mental Health Care
• 1 - 100 Employee

• Human Resources Management

  • Jan 2023 - Present

  Maintained employee and contract files to keep company in compliance with current laws and coordinate office activities and vendor relations. Reviewed resumes and application materials to understand background and experience of each candidate. Conducted interviews with participants to assess eligibility. Prepared and sent interview confirmation letters to candidates to confirm employment Manage the life cycle of employees to include: hiring, recruiting, onboarding, training, disciplinary actions and firing. Managed office to include: ordering supplies, scheduling and preparing for meetings. Managed company expenses, employee expenses and monitored credit card usage. Show less



COMPREHENSIVE COUNSELING SOLUTIONS OF VIRGINIA, LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Office Manager

  • Jan 2021 - Jan 2022

  Managing the day to day functions of a behavioral health facility Responsible for all HR duties and onboarding, client insurance authorizations, payroll and the overall upkeep of the office Receive and manage calls from clients including those in crisis. Managing the day to day functions of a behavioral health facility Responsible for all HR duties and onboarding, client insurance authorizations, payroll and the overall upkeep of the office Receive and manage calls from clients including those in crisis.



OneMain Financial

• Financial Services
• 700 & Above Employee

• Personal Loan Specialist

  • Aug 2020 - Jan 2021

  Present financial solutions to former and new custom based on their goals. Present customers with optional insurance products. Educate customers on the terms and conditions of their loan. Partner with local businesses to seek out and obtain new customers. Manage the life cycle of the loan to include collections activities while complying with all laws and regulations. Present financial solutions to former and new custom based on their goals. Present customers with optional insurance products. Educate customers on the terms and conditions of their loan. Partner with local businesses to seek out and obtain new customers. Manage the life cycle of the loan to include collections activities while complying with all laws and regulations.



Gap

• Spain
• Architecture and Planning
• 1 - 100 Employee

• Assistant General Manager

  • May 2018 - Jan 2020

  Drives Store Sales through a customer first mindset. Teaches and coaches behaviors to enable a high-performing team to consistently deliver best in class customer experience. Identify areas to improve overall performance by creating functional action plans. Recruits and hires. Support areas to improve overall performance while taking action to decrease losses, minimize shrink and all other forms of risk to ensure store compliance standards are met. Performs Leader on Duty responsibilities; providing overall leadership for the location for certain shifts. Show less



Allied Cash Advance

• United States
• Financial Services
• 1 - 100 Employee

• Store Manager

  • Aug 2016 - Jan 2018

  Hire and train a staff who will be able to provide top customer service. Daily activities include: processing loans and verifying customer information, making courtesy and collection calls, scheduling to the business needs, making bank runs, making sure the store remains in company and state compliance, predicting store's monthly debt and working to collect money owed from past due customers all while driving business and working to gain new customers. Hire and train a staff who will be able to provide top customer service. Daily activities include: processing loans and verifying customer information, making courtesy and collection calls, scheduling to the business needs, making bank runs, making sure the store remains in company and state compliance, predicting store's monthly debt and working to collect money owed from past due customers all while driving business and working to gain new customers.



Plato's Closet

• Retail Apparel and Fashion
• 500 - 600 Employee

• Store Manager

  • Mar 2016 - Aug 2016

  Hire, train and retain a staff who can not only provide superior customer service but is also able to buy and price clothes, visual merchandising, run reports to manage inventory and understand what we need to purchase from customers, in charge of promoting and executing events, marketing, managing the stores social media and post, constantly training my staff for new promotions, researching and finding ways to increase conversion, ADS and sales. Hire, train and retain a staff who can not only provide superior customer service but is also able to buy and price clothes, visual merchandising, run reports to manage inventory and understand what we need to purchase from customers, in charge of promoting and executing events, marketing, managing the stores social media and post, constantly training my staff for new promotions, researching and finding ways to increase conversion, ADS and sales.



Dollar General Store

• United States
• Retail
• 1 - 100 Employee

• Store Manager

  • Jan 2016 - Apr 2016

  Hire and maintain a staff who can effectively execute the seven day workflow of the store and provide excellent customer service. Responsible for merchandise appearance, shrink control, meeting sales goals, training associates, following all standards of procedures and ensuring all policies are being followed. Also in charge of ordering merchandise and supplies and making sure all vendors are completing their assignments and sets. Hire and maintain a staff who can effectively execute the seven day workflow of the store and provide excellent customer service. Responsible for merchandise appearance, shrink control, meeting sales goals, training associates, following all standards of procedures and ensuring all policies are being followed. Also in charge of ordering merchandise and supplies and making sure all vendors are completing their assignments and sets.