Experience

YardView

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Systems Analyst

  • Jan 2015 - Present

  Configure SaaS yard management software to client specifications. Handle all end user and client support questions. Liaison between IT and Client Services. Identify issues and input tickets in JIRA, follow through with Microsoft SQL server fixes for those issues. Schedule and implement client change requests.Consult with small to Fortune 100 clients to determine their goals and vision and develop a strategy to meet their vision and goals. Consult with project managers around new feature requests as well as current feature refinements to determine how their requests can be implemented.Conduct administrator and end user training and demonstrations to ensure a full understanding of our software. Expert in our software system. General configuration, trouble shooting, and testing of our software system.Configure database mirroring and archiving to ensure geographic redundancy and improve database performance while minimizing the possibility of data loss. Conducted business impact analysis and risk analysis for the organization. Responsible for identifying queries that should be tuned, queries that should be added, missing indices and implementing those updates across all clients. Responsible for gathering requirements necessary for creating custom queries to support a wide range of client's complex reporting needs. Responsible for quality assurance on Yardview's software development.Responsible for cleaning up fragmented VLFs, properly sizing mdf and ldf files as well as property setting auto growth settings as a fail safe. Greatly reduced CPU usage on the main production server.Also responsible for bottlenecks in SQL Server and taking care of them as needed to resolve slow processes and issues like nightly back ups taking too long.Completed the migration of all of our client's production systems onto AWS RDS way ahead of schedule. Resolved issues where all databases used the same Family GUID when RDS required unique Family GUIDs.

• Senior System Engineer

  • Jan 2015 - Present



River Software

• United Kingdom
• Software Development
• 1 - 100 Employee

• Account Manager

  • May 2014 - Jan 2015

  Configure SaaS social learning software to client specifications. Handle all end user and client support questions. Liason between IT and Client Services. Identify issues and input tickets in JIRA, follow through with MySQL and Liquibase fixes for those issues. Schedule and implement client change requests. Configure and troubleshoot Datapush. Consult with small to Fortune 100 clients to determine their goals and vision and develop a strategy to meet their vision and goals. Consult on use cases for social learning software. Consult on integrations with different content providers. Conduct administrator training and demonstrations to ensure a full understanding of our software. Expert in our software system. General configuration, trouble shooting, and testing of our software system.



US Bank

• Banking

• Senior Banker II

  • Aug 2011 - Apr 2014

  Senior Banker II Voted as a member of the on-boarding council by district management to help stem our turn over issues. Senior Banker I Mentor to all new bankers in our branch to help ensure their success. Trusted with a $15,000 signing limit, originally $1,000. Banker II Ensure that all bankers hit credit card and bill pay sales goals. Improve customer retention. Banker I Responsible for compliance with U.S. banking regulations, cash controls, and transaction processing. Consult with customers to find needs and close credit cards, auto loans, home loans, business loans, and business lines of credit. Handle cash transactions and balance cash drawer on a daily basis.



Red Robin

• Design
• 1 - 100 Employee

• Lead CDT

  • May 2008 - Jul 2011

  As a Lead CDT I was responsible for over seeing the CDT team which trained all of our employees, selected new hires, and led the team on a daily basis. As a Lead CDT I was responsible for over seeing the CDT team which trained all of our employees, selected new hires, and led the team on a daily basis.