Experience

Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Manager, Sales & Customer Experience

  • Sep 2021 - Present



InMotion Entertainment Group, LLC

• United States
• Retail
• 200 - 300 Employee

• Multi Unit Manager

  • Oct 2018 - Sep 2021

  I am responsible for planning, directing and overseeing the operations and fiscal health of the location . I am responsible for overseeing and leading the work of a group of people in many instances. Training the team on proper customer service, product knowledge, encouraging them to maximize productivity and helping them be apart of the team. This requires time and effort with each and every team member being that they all learn differently but I have been proven successful in this process.

• Store Manager

  • Aug 2017 - Sep 2021

  • Delivering the highest quality customer service• Offering leading technology to all customers• Knowledgeable about the newest technology • Ensure sale achievement and goals• Maximizes quality and quantity of production placement of stock on sales floor

• Assistant Manager

  • Oct 2015 - Aug 2017

  I generally helped the manager keep the store running smoothly by taking on some managerial tasks, such as overseeing employees or providing customer service. A main responsibility I had was acting the role of a manager in the manager’s absence. I often used the role to learn the duties of a manager and essentially be in training to advance to this position. I learned how to properly do daily bank deposits, scheduling, how to train others, and how to settle conflicts between team members and/or customers. Show less

• Sales Associate

  • Oct 2013 - Oct 2015

  Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers and managing financial transactions. Directing customers to merchandise within the store.



Thomas Kennedy Sampson & Tompkins

• Legal Services
• 1 - 100 Employee

• File Clerk

  • May 2012 - Aug 2017

  Kept files and documents organized for the company. Worked with both paper documents and electronic files, on Microsoft word & Excel ,do routine tasks like data entry, organization, cross-referencing, scanning, copying and retrieval. Kept files and documents organized for the company. Worked with both paper documents and electronic files, on Microsoft word & Excel ,do routine tasks like data entry, organization, cross-referencing, scanning, copying and retrieval.



Levy Restaurants

• Georgia Dome, 1 Georgia Dome Dr NW, Atlanta, GA 30313

• Supervisor

  • Mar 2013 - May 2014

  • Follows Levy standard steps of service • Knows and can describe food and beverage menus • Establishes rapport with guests • Effectively uses suggestive and up selling techniques • Always exceeds guest expectations • Adheres to location appearance guidelines • Acts with a sense of urgency • Follows Levy standard steps of service • Knows and can describe food and beverage menus • Establishes rapport with guests • Effectively uses suggestive and up selling techniques • Always exceeds guest expectations • Adheres to location appearance guidelines • Acts with a sense of urgency



DICK'S Sporting Goods

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jun 2012 - Apr 2013