Experience

CoverMyMeds

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst

  • Dec 2020 - Present

  -Provide consultative support to Payer Product team during deep-dive discovery and refinement-Facilitates gathering and documenting requirements for project and product implementations-During implementation, serve as the first line of escalation for project team members in regards to client inquiries related to product functionality, solutioning and issue investigation-Analyze client's business needs to identify optimal configurations-Promoting adoption and supporting ongoing maintenance of Best Practices through project lifecycle and after-Works closely with Implementations Project Manager and Quality Assurance Analyst on all projects-Strong knowledge base on Payer applications and business and reviews technical requirements from a business or functional perspective-Perform client demos or training as needed and suggests areas for process and productivity improvements within the team