Test Coordinator

• Nov 2021 - Present

- Manage and coordinate project ticket assignment, resourcing, and updates for 20+ engineers across global locations - Lead weekly meetings to communicate priorities, news, and project status to cross-functional teams - Act as SME to advise on test coverage, risk identification, and usability - Train new hires on processes and technical skills - Author new QA processes and policies to improve efficiency

Quality Engineer

• Aug 2020 - Nov 2021

Quality Improvement Technical Supervisor

• Mar 2018 - Jul 2020

• Train new hires on business processes and department processes, train team on technical skills for testing including web design, web development and networking fundamentals • Write test plans for websites, web applications, mobile applications and performance tests • Use manual testing techniques to validate project meets functional and non functional requirements for websites, responsive web applications and mobile applications • Handle multiple projects with fast turn around where… Show more • Train new hires on business processes and department processes, train team on technical skills for testing including web design, web development and networking fundamentals • Write test plans for websites, web applications, mobile applications and performance tests • Use manual testing techniques to validate project meets functional and non functional requirements for websites, responsive web applications and mobile applications • Handle multiple projects with fast turn around where MIT is crucial • API validation using automation in Python • Write and Execute queries for database validation in MySQL, SQL Server Management Studio and Mongo DB • Create diagrams and training of complex web application integration for department • Write and execute performance test scenarios for websites and web applications using Jmeter and Visual Studio • Write detailed defects using bug reporting tools JIRA and ZOHO • Write and create new team processes and policy for entire department • Lead Technical QA team since creation, including creating technical training, documentation and processes • Developed and maintain web application for team to enter testing metrics, using PHP, bootstrap and mySQL • Automated department metrics for upper management using application • Create metric reports for management and executive for team time log and metrics • Assisted in creating department testing standards based on industry standards • Maintain department Wiki using SharePoint and Humhub

Quality Improvement Team Lead

• Aug 2015 - Mar 2018

Test hardware and software to ensure business requirements are met. Test for correctness of e-commerce websites and web applications using manual testing techniques. Database validation in SQL and NoSQL databases, performance testing with Visual Studios and JMeter, and manual mobile app testing. Write test plans, training guides and team processes.

Quality Improvement Analyst

• Feb 2015 - Aug 2015

Test hardware and software to ensure business requirements are met. Test for correctness of e-commerce websites and web applications using manual testing techniques.

Help Desk Technician

• Feb 2014 - Feb 2015

Technical support for computer related hardware and software issues. Installation, uninstalls, printer and telephony equipment troubleshooting. Training, team metrics and process writing.

Help Desk Analyst

• Mar 2011 - Feb 2014

First level technical support for airline employees, Assist with Citrix, Active Directory, Microsoft, Windows, SAP, Sabre and Navitaire software issues, Receive incidents via phone, email, and OTRS ticketing system, Team trainer, Writer of team processes. First level technical support for airline employees, Assist with Citrix, Active Directory, Microsoft, Windows, SAP, Sabre and Navitaire software issues, Receive incidents via phone, email, and OTRS ticketing system, Team trainer, Writer of team processes.

Triage Team Representative

• 2008 - 2010