Head of Client Services

• Nov 2015 - Present

Responsible for customer servicing and operational departments, including:New BusinessClient ServicingDealing ServicesThird Party/White label AdministrationAdviser Support & Customer Support Teams (Contact Centre)Client RelationsPlatform Adoption (onboarding)Business Services (Institutional custody and administration) Office Management

Service and Complaints Manager

• Jun 2012 - Oct 2015

Responsible for our Complaints and Quality & Audit departments, across the Group's nine products, (including SIPP, SSAS, ISA & GIA) with c.111,000 clients and assets under administration exceeding £26.1 billion.In addition, responsible for our third party SIPP administration services, providing cradle to grave administration for Barclays Stockbrokers, Halifax and TD.

Complaints Co-ordinator

• Mar 2011 - May 2012

Personal Banker

• Mar 2006 - Mar 2011