Experience

Avyse Partners

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Consultant

  • Mar 2022 - Present



Bovill

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Consultant

  • Jul 2021 - Mar 2022

• Associate

  • Jan 2018 - Jul 2021



Financial Ombudsman Service

• United Kingdom
• Financial Services
• 700 & Above Employee

• Adjudicator/Investigator

  • Jun 2013 - Dec 2017

  As Adjudicator/Investigator, I conducted analysis of complex information for resolving a range of financial disputes including banking, insurance, investment, pension and mortgage complaints. This required utilisation of excellent numerical, analytical and problem-solving skills while handling large volumes of data and resolving complex financial issues. I also recommend approaches to simplify financial calculations and ensure accurate offers for consumers. Additionally, I provided… Show more As Adjudicator/Investigator, I conducted analysis of complex information for resolving a range of financial disputes including banking, insurance, investment, pension and mortgage complaints. This required utilisation of excellent numerical, analytical and problem-solving skills while handling large volumes of data and resolving complex financial issues. I also recommend approaches to simplify financial calculations and ensure accurate offers for consumers. Additionally, I provided training to new / existing colleagues by sharing technical knowledge and case handling approach. I ensured compliance to data protection policies and FCA regulations while handling customer complaints. Show less As Adjudicator/Investigator, I conducted analysis of complex information for resolving a range of financial disputes including banking, insurance, investment, pension and mortgage complaints. This required utilisation of excellent numerical, analytical and problem-solving skills while handling large volumes of data and resolving complex financial issues. I also recommend approaches to simplify financial calculations and ensure accurate offers for consumers. Additionally, I provided… Show more As Adjudicator/Investigator, I conducted analysis of complex information for resolving a range of financial disputes including banking, insurance, investment, pension and mortgage complaints. This required utilisation of excellent numerical, analytical and problem-solving skills while handling large volumes of data and resolving complex financial issues. I also recommend approaches to simplify financial calculations and ensure accurate offers for consumers. Additionally, I provided training to new / existing colleagues by sharing technical knowledge and case handling approach. I ensured compliance to data protection policies and FCA regulations while handling customer complaints. Show less



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Advisor/Customer service champion

  • Dec 2011 - May 2013

  During this time, I delivered services to a wide range of retail, premier and corporate customers in saving and protecting their money and possessions through Barclays products. I established excellent rapport and trust with customers by adapting personalised approach and overcoming language barriers resulting in high levels of customer satisfaction. Furthermore, I worked in collaboration with Branch Manager and Area Service Champion to analyse customer feedback, identify gaps and… Show more During this time, I delivered services to a wide range of retail, premier and corporate customers in saving and protecting their money and possessions through Barclays products. I established excellent rapport and trust with customers by adapting personalised approach and overcoming language barriers resulting in high levels of customer satisfaction. Furthermore, I worked in collaboration with Branch Manager and Area Service Champion to analyse customer feedback, identify gaps and implement measures to improve existing services. Show less During this time, I delivered services to a wide range of retail, premier and corporate customers in saving and protecting their money and possessions through Barclays products. I established excellent rapport and trust with customers by adapting personalised approach and overcoming language barriers resulting in high levels of customer satisfaction. Furthermore, I worked in collaboration with Branch Manager and Area Service Champion to analyse customer feedback, identify gaps and… Show more During this time, I delivered services to a wide range of retail, premier and corporate customers in saving and protecting their money and possessions through Barclays products. I established excellent rapport and trust with customers by adapting personalised approach and overcoming language barriers resulting in high levels of customer satisfaction. Furthermore, I worked in collaboration with Branch Manager and Area Service Champion to analyse customer feedback, identify gaps and implement measures to improve existing services. Show less



PiP - Pursuing Independent Paths

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• HR Assistant (Volunteer)

  • Aug 2012 - 2012



H&M

• Sweden
• Retail
• 700 & Above Employee

• Sales Advisor (Delivery)

  • Aug 2007 - Dec 2011

  Within this role, I contributed to product sales, customer service, stock management and shop floor replenishment. I played a key role in enhancing sales level and store revenue through cross and up-selling techniques. Within this role, I contributed to product sales, customer service, stock management and shop floor replenishment. I played a key role in enhancing sales level and store revenue through cross and up-selling techniques.



River Island

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor

  • Oct 2006 - Aug 2007

  During my tenure here, I handled a wide range of store operations including product sales, customer services, store presentation, shop floor maintenance and stock management. I maintained up-to-date product knowledge and educated customers on various products. During my tenure here, I handled a wide range of store operations including product sales, customer services, store presentation, shop floor maintenance and stock management. I maintained up-to-date product knowledge and educated customers on various products.