Experience

Alexana Estate Vineyard & Winery
• United States
• Beverage Manufacturing
• 1 - 100 Employee
• Senior Tasting Room Associate

  • Jan 2023 - Present


SecurePoint, LLC.

• United Arab Emirates
• Information Technology & Services
• 1 - 100 Employee

• Lead IT Support Technician, Level 3

  • Jan 2023 - Present

• IT Support Technician, Level 1 & 2

  • Oct 2021 - Jan 2023

• Senior Tasting Room Associate

  • Jun 2021 - Feb 2022

  After just over a year in my role as a Tasting Room Associate, I was promoted to the role of Senior Tasting Room Associate. This position brought additional responsibilities that were more managerial in nature, including fulfilling the role of Manager-on-Duty on days the Tasting Room Manager and Lead were not present.

• Tasting Room Associate

  • Feb 2020 - Jun 2021

  Once I was of legal age to serve alcohol, I was advanced to the position of Tasting Room Associate. The role of my position transitioned to the following: •Interacted with clients through their wine tasting experience for the purpose of boosting wine sales and promoting brand loyalty.•Poured samples of wine for develop relationships to promote the Revana Family Wines brand image.•Educated guests about the history and wines of Alexana Winery to reinforce standards of the brand.

• Tasting Room Assistant & Host

  • Jun 2015 - Feb 2020

  •Daily functions included being responsible for maintaining a clean and efficient work environment in the kitchen and tasting room. This included managing the logistics of setup for client reservations.•Hosted clients by acting as a greeter, which includes the assignment of clientele to tasting room associates.•Provided technical assistance for the on-site POS and computer systems, including computer setup for 3 administrative employees. •Increased the efficiency for wine sales and client turnover by overhauling the previous organizational structure of the wine cellar. Manage and restock the wine cellar to maintain an efficient storage arrangement.•Catered for events that have taken place on the property, including a wedding, a foundation for cystic fibrosis dinner hosted by the wine maker of Alexana, and a dinner hosted by the President of Revana Wines. Show less



Oregon Institute of Technology

• United States
• Higher Education
• 400 - 500 Employee

• ITS Helpdesk Technician

  • Sep 2019 - Jul 2021

  This position began as a 6 month internship, but at the end of my 6 month term, I was requested to remain working as a part-time employee. My role as a technician included the following: •Provided technical support for OIT staff, faculty, and students both virtually and in-person on a wide variety of issues ranging from software troubleshooting to network accessibility. •Managed and maintained the existing onsite server and network infrastructure. •Accomplished numerous projects that served to improve the help desk’s management capabilities, including the provisioning of a hypervisor for the purpose of constructing and deploying Windows 10 images to the on-campus computers available to staff and students. Show less



PDQ Manufacturing

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Contract Technical Writer

  • Aug 2019 - Apr 2020

  •Drafted, reviewed, and revised instructional documents that served to inform clientele and end users of the use and function of PDQ’s access control line of products. •Provided technical input into service documents that were distributed to clientele to improve customer satisfaction with the products and services provided by PDQ. •Designed a variety of graphics and images to be used on public-facing documentation for instructional purposes. •Drafted, reviewed, and revised instructional documents that served to inform clientele and end users of the use and function of PDQ’s access control line of products. •Provided technical input into service documents that were distributed to clientele to improve customer satisfaction with the products and services provided by PDQ. •Designed a variety of graphics and images to be used on public-facing documentation for instructional purposes.