Shane Wallden
General Manager Operations at Cloud9 Consulting- Claim this Profile
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Bio
Sean K.
Shane is a fantastic practice leader, business advocate and human being. He has successfully coached, led and created a whole generation of competent BAs - and BA managers - who have learnt to follow their passions and become specialists in Agile, Data Migration and stakeholder management. Shane is extremely well connected to this community of practice across Melbourne is is a trusted advisor to many internally and externally. This has also helped him to locate and retain talent both in our permanent and contract workforce. With his repeated success with Business Analysis, Shane needed a new challenge and took on leadership of our Solution Architects into a contemporary world of business, service and cloud architecture. He accepted this challenge with relish and I am sure his team - and the stakeholders who leverage his team to deliver outcomes - appreciate his hard work and the outcomes he has achieved. He has not only focused on improving the quality, speed and consistency of delivery but has solved many intractable issues around engagement and reputation that architects traditionally encounter. I thank Shane for all his efforts and cannot recommend him highly enough for anyone who wants to drive competency, performance and results through their delivery practices. I am going to miss his company and will actively seek to work with him again in the future!
Sean K.
Shane is a fantastic practice leader, business advocate and human being. He has successfully coached, led and created a whole generation of competent BAs - and BA managers - who have learnt to follow their passions and become specialists in Agile, Data Migration and stakeholder management. Shane is extremely well connected to this community of practice across Melbourne is is a trusted advisor to many internally and externally. This has also helped him to locate and retain talent both in our permanent and contract workforce. With his repeated success with Business Analysis, Shane needed a new challenge and took on leadership of our Solution Architects into a contemporary world of business, service and cloud architecture. He accepted this challenge with relish and I am sure his team - and the stakeholders who leverage his team to deliver outcomes - appreciate his hard work and the outcomes he has achieved. He has not only focused on improving the quality, speed and consistency of delivery but has solved many intractable issues around engagement and reputation that architects traditionally encounter. I thank Shane for all his efforts and cannot recommend him highly enough for anyone who wants to drive competency, performance and results through their delivery practices. I am going to miss his company and will actively seek to work with him again in the future!
Sean K.
Shane is a fantastic practice leader, business advocate and human being. He has successfully coached, led and created a whole generation of competent BAs - and BA managers - who have learnt to follow their passions and become specialists in Agile, Data Migration and stakeholder management. Shane is extremely well connected to this community of practice across Melbourne is is a trusted advisor to many internally and externally. This has also helped him to locate and retain talent both in our permanent and contract workforce. With his repeated success with Business Analysis, Shane needed a new challenge and took on leadership of our Solution Architects into a contemporary world of business, service and cloud architecture. He accepted this challenge with relish and I am sure his team - and the stakeholders who leverage his team to deliver outcomes - appreciate his hard work and the outcomes he has achieved. He has not only focused on improving the quality, speed and consistency of delivery but has solved many intractable issues around engagement and reputation that architects traditionally encounter. I thank Shane for all his efforts and cannot recommend him highly enough for anyone who wants to drive competency, performance and results through their delivery practices. I am going to miss his company and will actively seek to work with him again in the future!
Sean K.
Shane is a fantastic practice leader, business advocate and human being. He has successfully coached, led and created a whole generation of competent BAs - and BA managers - who have learnt to follow their passions and become specialists in Agile, Data Migration and stakeholder management. Shane is extremely well connected to this community of practice across Melbourne is is a trusted advisor to many internally and externally. This has also helped him to locate and retain talent both in our permanent and contract workforce. With his repeated success with Business Analysis, Shane needed a new challenge and took on leadership of our Solution Architects into a contemporary world of business, service and cloud architecture. He accepted this challenge with relish and I am sure his team - and the stakeholders who leverage his team to deliver outcomes - appreciate his hard work and the outcomes he has achieved. He has not only focused on improving the quality, speed and consistency of delivery but has solved many intractable issues around engagement and reputation that architects traditionally encounter. I thank Shane for all his efforts and cannot recommend him highly enough for anyone who wants to drive competency, performance and results through their delivery practices. I am going to miss his company and will actively seek to work with him again in the future!
Credentials
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Prince2
AXELOS Global Best PracticeJan, 2009- Oct, 2024 -
Certificate IV in Financial Services (ASFA100)
Association of Superannuation Funds of Australia (ASFA)Jan, 2008- Oct, 2024 -
Affiliate of the Australian & New Zealand Institute of Insurance & Finance (Aff ANZIIF)
ANZIIFJan, 1989- Oct, 2024
Experience
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Cloud9 Consulting
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Australia
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Business Consulting and Services
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1 - 100 Employee
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General Manager Operations
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May 2017 - Present
Commenced at Cloud9 to consult to clients for business analysis and other project lead roles. Commenced at Cloud9 to consult to clients for business analysis and other project lead roles.
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Mercer
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Portugal
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IT Services and IT Consulting
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Business Analyst
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Feb 2020 - Jul 2021
Lead BA for Mercer Transitions ProgrammePlan and co-ordinate BA activities for transitions projectsDefine business requirements and user stories for transfer of member administration, finance and insuranceAssisted the transition of Mercer's Different Ways of Working programme to Jira and Agile Lead BA for Mercer Transitions ProgrammePlan and co-ordinate BA activities for transitions projectsDefine business requirements and user stories for transfer of member administration, finance and insuranceAssisted the transition of Mercer's Different Ways of Working programme to Jira and Agile
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Monash University
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Australia
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Higher Education
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700 & Above Employee
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Business Analyst
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Oct 2019 - Dec 2019
Student First Program• Iteration management & Agile set up for an Academic Progress project• Data gathering and analysis during Initiative Baselining phase• ‘As is’ process map reviews & mentoring for SME’s Student First Program• Iteration management & Agile set up for an Academic Progress project• Data gathering and analysis during Initiative Baselining phase• ‘As is’ process map reviews & mentoring for SME’s
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Cleanaway Waste Management
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Australia
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Environmental Services
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700 & Above Employee
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Business Analyst
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Sep 2019 - Oct 2019
ServiceNow Usage Optimisation Review• Reviewing the As-Is ServiceNow Processes• Reviewing how business stakeholders are interacting with ServiceNow• End to end service desk review or how it interacts with ServiceNow• Process improvement & future state recommendations ServiceNow Usage Optimisation Review• Reviewing the As-Is ServiceNow Processes• Reviewing how business stakeholders are interacting with ServiceNow• End to end service desk review or how it interacts with ServiceNow• Process improvement & future state recommendations
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ANZ
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Australia
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Banking
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700 & Above Employee
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Business Analyst
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Jul 2019 - Aug 2019
Offsite ATM Process Improvement Project• As Is analysis of the ATM NBN Transition process• Process improvement recommendations• Governance Framework• To Be process map and high level work instructions Offsite ATM Process Improvement Project• As Is analysis of the ATM NBN Transition process• Process improvement recommendations• Governance Framework• To Be process map and high level work instructions
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Sensis
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Australia
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Advertising Services
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700 & Above Employee
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Lead Business Analyst & PMO Lead
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Mar 2018 - Jun 2019
Yellow 2.0 Program• Coach other business analysts• Business requirement gathering• IT Scorecard development• Introduce PMO governance processes• Development and test supportJira Service Desk Transition• Business requirements gathering• Field and form specification mapping• Write test scenarios• Execute and manage testing• Coaching for project manager• Development supportMuleSoft Anypoint Implementation• Completion of business case to prove cost & benefit• Project management, scheduling and delivery of the platform
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Lead Business Analyst & PMO Lead
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May 2017 - Mar 2018
OTC Derivatives Uncleared Margin Program• Lead BA to a group of 7 BA’s• Coach and guide team on completion of BA deliverables• Manage PMO budget, invoicing, reporting and work allocation• Built and maintained financial year programme funding model• Change management activities for project implementation• Project Management of APRA CPS226 Risk Mitigation Standards Project• Stakeholder engagement OTC Derivatives Uncleared Margin Program• Lead BA to a group of 7 BA’s• Coach and guide team on completion of BA deliverables• Manage PMO budget, invoicing, reporting and work allocation• Built and maintained financial year programme funding model• Change management activities for project implementation• Project Management of APRA CPS226 Risk Mitigation Standards Project• Stakeholder engagement
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National Australia Bank
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United Kingdom
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Banking
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1 - 100 Employee
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Lead Business Analyst
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Apr 2016 - May 2017
Project - Digital Cards Origination and Digital Origination of Consumer Transaction AccountsBusiness and functional requirements gathering, traceability and documentationForm and field specifications for online formsProcess mapping for new and existing processesCustomer journey mappingBusiness case cost and benefit analytics and maintenanceAssist business readinessManage the introduction of new processes Project - Digital Cards Origination and Digital Origination of Consumer Transaction AccountsBusiness and functional requirements gathering, traceability and documentationForm and field specifications for online formsProcess mapping for new and existing processesCustomer journey mappingBusiness case cost and benefit analytics and maintenanceAssist business readinessManage the introduction of new processes
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Principal Consultant
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Jun 2015 - May 2017
Joined RXP to uplift the services delivery of the Consulting Services Practice and to promote business analysis with clients.Responsibilities include proposals, resource allocation, maintaining utilisation and staff engagement.In addition to role as Service Delivery Manager, also performed roles with clients as required. Joined RXP to uplift the services delivery of the Consulting Services Practice and to promote business analysis with clients.Responsibilities include proposals, resource allocation, maintaining utilisation and staff engagement.In addition to role as Service Delivery Manager, also performed roles with clients as required.
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Mercer Australia
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Australia
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Financial Services
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400 - 500 Employee
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Business Analyst
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Aug 2015 - Dec 2015
Projects - Digital Experience Project & CMS Publishing & Taxonomy ProjectBusiness and functional requirements gathering, traceability and documentationForm and field specifications for online website Projects - Digital Experience Project & CMS Publishing & Taxonomy ProjectBusiness and functional requirements gathering, traceability and documentationForm and field specifications for online website
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Solution Architecture Manager
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Jun 2014 - Jun 2015
Lead development and measurement of Solution and Service Architecture competencies, techniques, behaviours and knowledge in order to continually increase the value and efficiency of the team to Sensis and its customers.Lead the service & solution architecture team ensuring key targets in delivery of value based architectures using key influencing skills ensuring time, quality and cost objectives are met across the Sensis enterprise.
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Practice Manager, IT Strategy Architecture & Analysis
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Mar 2014 - Jun 2014
Drive maturation, alignment, measurement of practitioner competencies, techniques and knowledge in order to increase the value and efficiency of the IT Strategy, Architecture & Analysis team to Sensis and its customers.Lead the release planning, packaging, deployment, training of improvements to practices - meeting key targets in delivery of projects with regards to time, quality and cost objectives.
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Business Analysis Manager
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Oct 2012 - Mar 2014
Managing a team of 50 BA's who perform all levels of business analysis throughout the project lifecycle, from the ideas stage to delivery and implementation.Our team firstly gathers business and/or solution requirements and assists in the building of business cases before writing user stories and supporting development and testing in the Agile delivery phase.
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EnergyAustralia
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Australia
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Utilities
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700 & Above Employee
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Business Analysis Manager
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Nov 2011 - Oct 2012
Responsible for the implementing the Business Analysis Competency Centre including methodology and practices within the Information Service business unit.Our BACC team is now 30 BA's strong and I am responsible for the analysis quality & resourcing of projects from all parts of the business in both business process and system changes. Responsible for the implementing the Business Analysis Competency Centre including methodology and practices within the Information Service business unit.Our BACC team is now 30 BA's strong and I am responsible for the analysis quality & resourcing of projects from all parts of the business in both business process and system changes.
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UniSuper
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Australia
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Financial Services
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700 & Above Employee
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Business Analysis Manager
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Sep 2007 - Nov 2011
Manager of the Business Analyst team of between 20-25 BA's with 2 Team Leaders.Responsible for program delivery, resourcing and management of the BA methodology. Manager of the Business Analyst team of between 20-25 BA's with 2 Team Leaders.Responsible for program delivery, resourcing and management of the BA methodology.
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Maxxia Pty Ltd
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Australia
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Financial Services
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200 - 300 Employee
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Corporate Services & Call Centre Manager
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May 2005 - Jun 2007
Corporate Services Manager September 06 to June 07.Managed 3 small teams: Client Relationship, Learning & Development and a Business Analysis Team.Call Centre Manager May 05 to September 06.Managed 3 Call Centre teams and 1 Administration team totalling 50 people. Corporate Services Manager September 06 to June 07.Managed 3 small teams: Client Relationship, Learning & Development and a Business Analysis Team.Call Centre Manager May 05 to September 06.Managed 3 Call Centre teams and 1 Administration team totalling 50 people.
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AMP Ltd
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Business Consulting and Services
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Earlier Career
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May 1987 - Nov 2004
Various roles since commencement of career including Call Centre, Benefit Payments, Learning & Development and Business Analysis. Various roles since commencement of career including Call Centre, Benefit Payments, Learning & Development and Business Analysis.
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