Experience

Sigma Piping Products

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Imports & Logistics Coordinator

  • Aug 2022 - Present

  - Coordinate and oversee the end-to-end import process, including customs documentation, shipment tracking, and delivery scheduling. - Ensure compliance with import regulations, customs clearance procedures, and international trade requirements. - Collaborate with internal teams, suppliers, and freight forwarders to optimize transportation routes, reduce lead times, and minimize costs. - Maintain accurate import records, documentation, and databases to support audit and reporting requirements. - Resolve issues related to customs delays, shipping discrepancies, and transportation challenges to ensure timely delivery of goods. - Conduct regular performance reviews of logistics service providers and negotiate favorable pricing and service agreements. Show less



ONPASSIVE

• Germany
• Computer Networking
• 1 - 100 Employee

• Founder

  • Feb 2021 - Present

  ONPASSIVE is an IT company solely focused on building a total business solution. The organization aims to bring innovation, deliver value, and maximize business potential with less effort and more impact. ONPASSIVE offers expert business solutions by augmenting human intelligence with artificial intelligence. Our mission is to unlock new possible ways for leaders worldwide to launch their business in the places they care about. The fully automated platform provides effortless business solutions to establish a successful enterprise. It helps business owners to hack their growth with the help of our in-house Al tools designed by the dedicated team. Grow as a successful brand with ONPASSIVE, and if you are eager to build a road map to success, be the one who decides to go for it. Show less


Synergetic Communication, Inc.
• United States
• Compliance Lead

  • Nov 2020 - Jul 2022
• Purchasing Coordinator

  • Jul 2019 - Jul 2020


4M Pharmaceuticals

• Quality Assurance Analyst/Training & Development Officer

  • Apr 2017 - May 2019

  • Participated in design of call monitoring formats and quality standards. • Performed call monitoring and provided trend data to management. • Used quality monitoring data system to compile and track performance at team and individual level. • Participated in patient/caller listening programs to identify patient/caller needs and expectations. • Provided feedback to call center team leaders and managers. • Prepared and analyzed internal quality reports for management staff review. • Kept up to date with rapidly growing/changing company. • Worked with managers to identify and assess training and development needs. • Delivered and oversaw the training of individuals or groups of employees. • Supervised and monitored progress made via training programs. • Ensured employees received statutory required training, e.g. (HIPAA, FWA). • Designed multiple training programs for various departments. Additional Job Duties: • Facility Management • Admin Assistant • Graphics Designer • IT Setup (Computers, IP Phones, etc.) Show less



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • Nov 2016 - Mar 2017

  • Manage large amounts of incoming calls • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships of trust through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers Show less



Dollar Tree Stores

• Retail
• 700 & Above Employee

• Assistant Manager

  • Sep 2015 - Jan 2016

  • Assists with all store functions including scheduling, ordering, freight processing and all day-to-day store activities as directed. • Performs all opening and closing procedures. • Protects and secures all company assets, including store cash. • Adheres to all policies and procedures including safety guidelines. • Provide leadership and direction to associates as appropriate to include utilization of daily planner and index cards. • Maintain a professional and friendly environment with customers, subordinates and supervisors. • Maintain sales floor to company standards to include recovery. • Assists with evaluating, recruiting, hiring, training, motivating and counseling of TEAM DOLLAR associates. • Processing of all required reports, documents, and memos. • Proficient use of available tools and technology at the store level. Show less



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• At-Home Advisor

  • Aug 2013 - Jul 2015

  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms • Research required information using available resources • Follow standard processes and procedures • Identify and escalate priority issues per Client specifications • Redirect problems to appropriate resource • Accurately process and record call transactions using a computer and designated tracking software • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business • Organize ideas and communicate oral messages appropriate to listeners and situations • Stay current with system information, changes and updates Show less

• Assistant Manager

  • Apr 2013 - Aug 2013

  • Assists with all store functions including scheduling, ordering, freight processing and all day-to-day store activities as directed. • Performs all opening and closing procedures. • Protects and secures all company assets, including store cash. • Adheres to all policies and procedures including safety guidelines. • Provide leadership and direction to associates as appropriate to include utilization of daily planner and index cards. • Maintain a professional and friendly environment with customers, subordinates and supervisors. • Maintain sales floor to company standards to include recovery. • Assists with evaluating, recruiting, hiring, training, motivating and counseling of TEAM DOLLAR associates. • Processing of all required reports, documents, and memos. • Proficient use of available tools and technology at the store level. Show less



Texas Department of Criminal Justice

• United States
• Government Administration
• 700 & Above Employee

• Sergeant in Food Service

  • Dec 2008 - Jan 2013

  • Performs highly complex food service supervisory work. • Supervising and planning food preparation and service. • Ensuring prescribed sanitation and safety rules are maintained. • Calculating food requirements • Preparing reports • Direct supervision of offender work groups in their daily assigned duties including the responsibility of preventing escapes and maintaining discipline in conformance with strict rules, regulations, and standard operating procedures • Planning, assigning, and supervising offenders and employees. • Work under limited supervision with considerable latitude for the use of initiative and independent judgment. Show less